Always, if possible, visit this community in person. The community website does show floor plans and amenities (yes, the amenities are outstanding) similar to a Resort Vacation. What is not obvious, is the access to gated fob parking, and the secured building entry for residents. It's a bit tricky at first understanding the parking levels and how they correlate with residence access. I now see this as a great deterrent for retail/restaurant patrons. Residents must have a Fob. Visitors have the ability (after Leasing Office closes) to access resident directory at FRONT DOOR LOCATION via keypad. It's not a general code that can be shared. The resident has a CHOICE if access is granted.
Meeting the staff, even 24hr maintenance team, made the difference in choosing Berkshire. Websites are great for general seeing how well the property is maintained, package concierge, valet trash, is impressive. However, how the staff respond to your questions is vital either in person or via email. This staff wants feedback and responds quickly.