Review History for disappointedrenter01

Looks can be deceiving

I lived in Boulder Park for 2 years, and couldn't wait to get out. First, the leasing office members are rude. I was actually denied help by one member when asked by another staff member to help me, becuase "she was doing bills." She reluctantly came out to help a minute later. Their attitude and demeanor in office is horrible. They all need a course in customer service. Second, lets talk about maintenance... if it is too late, and you call the on call person, you have a 50-50 chance of getting a response, don't hold your breath! I had to wait until morning, on a cold winter night, with no heat, for a returned call! Now lets talk about the building itself... 1) my water heater broke at least 2-3 times each winter. I had 3 leaks in my apartment (kitchen, livingroom, diningroom, and bathroom) In the year afterward, the maintenance staff never finished repairing the water stained walls (after many calls to the office). The walls are paper thin and you can hear everything around you ( I mean EVERYTHING!). Oh, and don't be fooled by the fancy laundry system, the machines break continually, and take days to repair! THe last week I was there, all 3 washers in the building were down. Not to mention you need a special card to do your laundry, and unless you have a fitness card ($20.00) you can't put money on your card after office hours. MAKE SURE YOU USE ALL MONEY ON THE CARD before you move, or you will loose it! The card belongs to MAC GRAY, and they do not refund the money... it will also take a few weeks to get your $20 deposit back, becuase "the office does not cut checks", but they sure don't have a problem asking you for money! BE WARNED... They seem friendly and accomidating, but looks can be deceiving!