Review History for Verified Resident 798181

Boulder Park


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Resident 798181

Verified Resident ā€¢ 2020

7/30/2020

Awful experience, we had a roach infestation the day we moved in- it was not handled in a timely manner, and management did not want to assist us. They lack basic sanitation and did not clean prior to us moving in. When we told them the building needed to be fumigated they told us to wait 3 more days. After much fuss, they finally paid extra to have an exterminator come in. But made us know that they had to pay extra. We were told roaches were "common" and not to worry. They were crawling all over the walls and our belongings. Then we were told they were just wood roaches, so we shouldn't worry- which they weren't. They were German cockroaches brought there from lack of cleanliness and sanitation. We had to stay in a hotel upon move in weekend, and they refused to reimburse us for the aggregation. I even mentioned my medical conditions that flared due to the anxiety and they did not seem to care. Neighbors told us to leave while we could. I'm glad we are.
    Manager

    8/5/2020

    Boulder Park Apartments
    I am so sorry that you did not have a positive experience with us. We always try to provide the best service to our residents, and in your case, we fell short. I'm glad we were able to come up with a solution that was agreeable to you. Please let me know if there is anything else that I can help you with. Thank you, Kelly Blake, Property Manager

    Review 231 out of 766

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    Boulder Park

    October 2024

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