Arterra Apartments

Resident 1285916

Verified Resident • 2024

Do not recommend living here. Advertising says it's refrigerated air but the thermostat won't let you change the temperature below 70 degrees and no one has their own unit like most apartment buildings do. Maintenance is done with absolutely no rush whatsoever no matter how dire the situation is. Plumbing is never quite working right either there's always a clog or back up. This apartment complex is more worried about how the property looks rather than its actual residents. Surrounding area is nice and quiet but other than that the actual apartment is not worth the payment. You'll basically be paying for the area.

Resident 1282342

Verified Resident • 2024

Arterra really excels in their upkeep of property cleanliness, and their staff are very quick to respond and helpful as much as they can be. However, the digital door locks are the worst. We've been locked out of our home three times due to it malfunctioning and there doesn't seem to be any override aside from the App- which doesn't work half the time- until maintenance comes to fix it. And waiting for maintenance can take hours because they only have 3 people doing maintenance for the huge complex. Also non-paid parking is very limited, and the only solution is just to pay for a designated space or garage which isn't ideal. In addition to that, our car was stolen out of the parking lot and even though the property gates have been broken multiple times in just the 6 months we've lived here, there are no security cameras anywhere.

Resident 1272333

Verified Resident • 2021 - 2024

The area is quiet and close to shopping center. The new addition of dog pick up areas is nice but becomes very unpleasant quickly due to summer temperatures. The workout area is adequate but not ideal for anything beyond simple workouts. The pools are lovely but wished we could get more than one access key per apartment.

Resident 1272317

Verified Resident • 2024

Honestly, it's not that good. Parking is so hard to find because they want you to pay ADDITIONAL parking. The parking is NOT a good price. $50 for a covered space is absolutely ridiculous, however they don't give you a choice essentially because if you get home later than 8pm there is no parking available. I have been waiting for a garage (that is already available) to be given to me because they claim their vendor hasn't been out in 6 months since I've moved in. My AC broke 6 times within 30 days, and it got until to 81 degrees inside, before they finally tried to do something different to fix it. Unlivable condition that caused me to have to stay somewhere else and they didn't offer any prorated rent or anything. Absolutely unacceptable. The complex has ROACHES everywhere. They manage to even find their way into the apartment, but they charge us $5/month for them to never do pest keeping. Maintenance requests take WEEKS for them to even come out to check the problem. The gates are always broken so sometimes there's only one entrance/exit.

Resident 1189829

Verified Resident • 2023 - 2024

This is a Great place to rent and live. Every amenities take care of. Great Maintenance Staff because of the changing times with the Pandemic and Economy. Thank You and Staff especially for the maintenance.

Resident 1111121

Verified Resident • 2022 - 2024

Overall not good. Terrible maintenance department, terrible small parking spaces are a foot and a half less than federal code. Not enough parking, tentants forced to rent parking and too high rent.

Resident 1170857

Verified Resident • 2023 - 2024

I truly wish I would've listened to the google reviews before I signed a lease at this complex. I've truly had the worst experience and can't wait to move out. I would never recommend anyone to live at any northland property.

Resident 1251333

Verified Resident • 2019 - 2024

Highs and lows. During COVID, things went off the rails a bit (for all of us, I know) but since then, it's been continuously one thing or another. Maintenance is virtually non-existent. Since covid, the delay on maintenance went from a day or two to weeks. The office team consistently are giving mixed messages. Actually, blatantly contradictory. And that has been a consistent issue as well. It seems that the people who are in the office are less aware of the policies than the management team so I will get one answer by email and a completely different and frankly adversarial answer in person. So, that's been a concern. In general, it's a nice community. I've had very loud neighbours nearly the entire time varying from, calling the police because they were outright fist fighting in the parking lot to just fighting and screaming in the night. It's not specifically one person, it's been an issue with all but the people who lived there when I moved in.

Resident 1249798

Verified Resident • 2019 - 2024

Arterra consistently raised the rent and fees while ignoring maintenance issues. On another note, my rental car was broken into and my possessions stolen about 2 years ago while parking at Arterra. I'm not sure why this complex refuses to fix issues with their units, my guess is they just want money and they don't care what kind of service they provide.

Resident 1248230

Verified Resident • 2023 - 2024

Maintenance upkeep for the most part is good. Grounds are kept nice. Older apartments could use a tune up, but I believe that happens when there's a remodel. Staff is excellent and the mail lockers for packages is fantastic! The SmartRent app is okay at best, and could use some work. Not necessarily a bad mark on the community. Updating the keypad to take my code would be great, as would the ability to use my scan sticker to have the gates open automatically from the front gate. All in all, it's a good community and I'm happy I chose here.

Resident 1111297

Verified Resident • 2009 - 2024

Having lived here for more than 10 years I will say I'm mostly pleased with it. I've seen a couple of different management companies and staff changes, and generally they do a good job. However, the current staff don't seem as attentive as those in the past, and the maintenance staff is super thin. Several items remain broken - such as a major exit gate that is now propped open so cars enter what is supposed to be an exit only gate. It's an accident waiting to happen.

Resident 1139594

Verified Resident • 2022 - 2024

Invest in parking permit, parking is scarce on weekends Thurs-Mon, you are able to hear upstairs neighbors walking from one end of their apartment to the other, most of the time quiet 2am-5am or until the obnoxiously loud bikes or cars come through. Neighborhood residents seem nice, haven't had any issues except for the young adolescent adults returning from a night out. Seldomly hear any gunfire from around the area. When exit only gate is malfunctioned they leave the gate open and people in a hurry enter through the exit only gate be cautious when leaving. Pool area is almost always cleaned. Roaches are plentiful but after they spray it'll subside. Other than that it's a good starter area for peace of mind

Resident 1241322

Verified Resident • 2020 - 2024

Apartment is ok. Rent is too high especially i wanted to stay for more years here in this area. Now I'm rethinking about staying here. Last time i talked to office for a small negotiation on Rent and had very bad experience. Also Maintenance - if I report it for high priority - it will take 3 to 4 days or more to get it fixed. It happened 3 times already. Please let the resident know that you guys are painting the lower floor. I couldn't stay for two days in my apartment because of paint smell was so severe and i had to resort in a Hotel for two days. I came to complaint and no one was there in the office(weekend)

Resident 1237750

Verified Resident • 2019 - 2024

The community is quiet and in great part of town. I have loved living here, my apartment is a great 1 bedroom with great space. One thing I don't like is people do not pick up after their pets. The amount of dog poop is at times really bad, smelly and a turn off to stay here. I have also had an incident of putting in a work order and waiting over a month for any communication about it. If they could at least acknowledge it and give up dates on estimate of when it can be addressed it would be great.

Resident 1139577

Verified Resident • 2023 - 2024

I have really enjoyed my experience so far living here however, if the rent prices continue to increase, I will be forced to end my residency here and will look elsewhere for cheaper housing options come my next lease renewal

Resident 1233289

Verified Resident • 2020 - 2024

Nothing negative to really say other than the parking situation. Paying $1500 a month for rent shouldn't also require me to purchase parking to guarantee a spot. Appliances are pretty outdated as well

Resident 1233210

Verified Resident • 2008 - 2024

Used to be very good, it's not anymore. I am not getting the good service I use to get. I am supposed to be living in a gated community and one of the gates has been broken for at least the last 6 months and remails open. Not a good safe place.

Resident 1230242

Verified Resident • 2022 - 2024

Expensive. Any additional services/upgrades are charged to tenants regardless of whether tenants want them or not. Property Management should inquire tenants before imposing fees for services/upgrades

Resident 1227926

Verified Resident • 2023 - 2024

Very disappointing. It's impossible to have anything fixed, our dryer has been out for months and we've put in a lot of requests. You can't ever get a response from the leasing office. --- is very rude. And for a "gated" community, none of the gates actually lock or automatically close