My apartment itself was fine. The staff is generally friendly, especially the groundskeepers. However, the management company is terrible. 1. After moving in without seeing the apartment in person (due to the pandemic) noise issues forced me to request to move to another unit, and I even offered to pay for any cleaning fees. Unfortunately, management informed me that to do so requires I break my 1-year lease and sign a new lease, which would incur a large financial penalty. They had vacancies, and made no efforts to help my situation. 2. The computer system is not well-designed. It took me 4 trips, and numerous emails, to the office to extend my lease correctly. Perhaps they are chronically understaffed. Perhaps Greystar encourages high turnover, resulting in untrained staff. Perhaps they don't care about people who are already paying them rent. Either way, this is not what I would describe as a well-run management. 3. Feel free to google Greystar, or read this article: https:// . There's nothing wrong with making money from real estate. But the scale at which this is done creates huge market distortions. There is a direct correlation between Greystar's business model and the number of people without homes in Eugene, and all over the country. This is exactly what a profit-driven company with zero regards to the human element looks like. Of course, given the tight rental market, you may not have options. But if you do rent from Riverwalk, get everything in writing, do not accept any verbal agreements, and push for your rights. If possible, negotiate terms before you sign anything (when you still have their attention). And once you sign that lease, if something isn't explicitly guaranteed, expect management to say no.
