I just moved in this weekend, and although my unit had not been cleaned, Garrett immediately took action and got a cleaner to come and take care of the problem. I had been apartment hunting from out of state. I had called numerous apartments, when I spoke to Garrett on the phone. I already knew this it. He is very courteous and professional and went out of his way to help someone who is trying to rent an apartment several hundred miles away. Thumbs up to this organization.