Review History for anonymous

Village Square


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anonymous

Resident ā€¢ 2013 - 2015

1/11/2016

Living here has been such an awful experience. We lived in a unit that was not upgraded. The appliances were extremely outdated. The kitchen was tiny and the cabinets were old. Every time the oven was on the kitchen felt like a sauna. Of course the electric bill was outrageous because of how old the apartment was. Nothing was energy efficient. The walls were so thin I could hear the woman downstairs coughing. Oh and when you move out don't even bother trying to get your security deposit back. Also make sure everything is absolutely perfect or they will charge you an arm and a leg on top of the security deposit. DO NOT CUSTOM PAINT THE WALLS. We were told we could custom paint the walls and during the tour we were told that we did not have to paint it back. Wrong. Upon move out we were told to contact the management for paint details if we custom painted our apartment. We were told to just use primer paint. We understood that as all we had to do was prime the walls. It was not specified anywhere that we had to do more than 1 coat. We were charged $455 for just the paint. There were a few spots on the carpet in which paint spilled. Instead of charging us for cleaning the spot, they charged us for replacing the carpet for the entire apartment, which was $315. They also expected us to clean behind the fridge, as in pull the fridge out and clean behind it. I tried to be reasonable and nice to see if they could remove the paint charge because the details for painting was not clear. They said no. Not understanding in the least bit. WORST APARTMENT TO LIVE IN. I live in Knightsbridge apartments currently and it is leaps and bounds better. Just in the first week of living here, the management has been 1000 times better. They will do anything to make your living situation better. DO NOT LIVE IN VILLAGE SQUARE APARTMENTS!
    Manager

    1/12/2016

    Village Square
    Thank you for your recent feedback. We're sorry you had a less than favorable experience. At Village Square, we strive to provide exceptional service and a great living experience for all of our residents. While we do allow our residents to paint their apartment homes, it is with the understanding that they will return the walls to their original color at move out. We do offer the option to prime the walls instead; however, the primer must completely cover the custom paint. In your case, an additional two coats of paint were required to cover the custom paint you had applied. Additionally, the spilled paint necessitated replacing the carpeting in your apartment as the stains were not able to be removed through a regular carpet cleaning. To replace the carpet in only one room would mean that the carpets would not match throughout the apartment. We provide a checklist to facilitate the move-out cleaning process to all residents when notice is given. In addition, we always offer the option to complete a move-out inspection with our Service Manager to avoid any questions about damages or cleaning charges. I'd be happy to discuss this with you in more detail at your convenience. Please feel free to contact our Management Office. Once again, thank you for sharing your thoughts with us.

    Review 743 out of 980

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    Village Square

    October 2024

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