ApartmentRatings.com is the Internet's most comprehensive forum for renters nationwide to share renting experiences and opinions. ApartmentRatings.com provides an organized venue for renters to share their experiences and opinions, bringing the Internet's vast potential for person-to-person information sharing to the market for rental housing.
The reviews posted on this web site are generally protected by the First Amendment of the United States Constitution and ApartmentRatings.com makes them available under protection of The Communications Decency Act of 1996 (CDA) 47 U.S.C. Section 230 and supporting case law.
ApartmentRatings & SatisFacts are sister companies, both of which are owned and operated by MH Sub I, LLC dba Internet Brands. With over 20 years of experience as a leading resident satisfaction survey provider, SatisFacts has helped over 3 million units market and measure the resident experience. By providing actionable resident and prospect feedback, SatisFacts can help increase satisfaction and your overall bottom line. Rather than handing off an exhaustive report, we guide you throughout every touch point of the resident lifecycle and provide your team with the education, support, insight, and resources needed to ensure your portfolio's success.
A resident's endorsement is the best marketing and it's free!
The Manager Center is designed to help managers track reviews left on their community pages and craft an appropriate response to those reviews. Managers can respond directly to residents' opinions with designation as a verified manager (). ApartmentRatings is the only apartment ratings/review service which allows you to post on a web site as a verified apartment manager
Additional services we offer:
Update community information: Managers may publish helpful information about the community for prospective residents for free. Update key information about your community such as community name, address, photos, floorplans, rents, move-in specials, availability, amenities, and more. This can be done by choosing to have your data shared with ApartmentRatings inside your ILS portal.
Purchase leads: Contact us for more information on how to tap into the large population of qualified prospective residents visiting our site every day.
Our Incentive Policy
At ApartmentRatings, we encourage our property managers to seek feedback from their residents via reviews left on our website. What we don't encourage is incentives of any kind offered for providing those reviews. See below for a little guidance from us on this topic.
What is an incentive?
We consider an incentive to be any form of reward offered in return for writing a review. Rent credits, gift cards, entries into any kind of drawing are just a few examples.
Why doesn't ApartmentRatings allow incentives?
Quite simply, offering an incentive to leave a review could affect residents' perspective, causing them to leave reviews that are not 100% in line with their true outlook. Raving or not so flattering, we want feedback that is consistent with residents' experience.
How does ApartmentRatings identify incentives?
Currently, all incentive programs are brought to our attention by our user community. The very individuals being offered incentives to leave reviews are the same ones informing us of the incentive. This further solidifies for us the importance of unfiltered, valid content.
What happens to those identified as using an incentive?
The minute an incentive is reported to us along with some form of proof (letter, flyer, email, etc) we will post a Consumer Alert on the offending community page(s) informing any visitors of the violation. We provide a visual copy of the incentive and ask that visitors use caution when using the reviews in their decision to make that community their home. We attempt to remove reviews that are clearly written as a result of the incentive, but we may not have enough evidence to remove a review solely for that reason. Therefore, we utilize the Consumer Alerts in an effort to allow our visitors to make an informed decision. The standard length we leave our Alerts up is 90 days, but additional factors can reduce and/or extend that.
Our sister company, SatisFacts Research, is the multifamily industry's leading provider of resident feedback, performance monitoring, retention and reputation management services. Providing year-round and annual resident feedback programs, as well as unrivaled educational and consulting support, SatisFacts helps clients improve satisfaction and retention rates, which has clear bottom line implications due to the high cost of turnover and being able to achieve higher renewal rent increases.
Resident Surveys: The starting point for managing one's online reputation is managing the resident experience. Insite©, a 365 day/year, 24/7 survey program, gathers resident feedback at critical events such as move-in, after service requests are completed, before lease expiration as well as after prospective residents visit a community. Learn what your residents have to say in real-time.
Education and Consulting: Our dynamic educational programs are structured to help you get the most out of your resident feedback program. The education programs will help you understand and take the necessary actions to improve resident satisfaction based on actual feedback.
ApartmentRatings Verified Resident Program™: SatisFacts and ApartmentRatings.com offer the ability to help clients manage their online reputation. The ApartmentRatings Verified Resident Program™ is a simple addition to existing surveys that are already going out to residents; this allows you to dramatically increase the number of reviews for a specific community. Increasing the number of reviews by verified residents will help paint a better overall picture of the community and helps increase the flow of highly interested and motivated prospective residents…and rentals!
To remain unbiased, ApartmentRatings.com does not accept paid reviews or alter reviews for apartment complex owners or managers. Reviews posted on ApartmentRatings.com represent the opinions of individual reviewers and DO NOT in any way represent the views of ApartmentRatings.com, its employees, partners, or affiliates
Both the statute (CDA's Section 230 provisions) and case law are very strong in the exemptions granted to the operators of a computer service from the duties and liabilities of a traditional publisher. Every direct challenge brought against an online service provider regarding speech contributed by a third-party has been defeated both at trial and in appellate court.
ApartmentRatings.com is operated by MH Sub I, LLC dba Internet Brands. Usage of this web site is subject to our Terms of Service.To contact us with questions or feedback, visit the Contact us page.