How to Verify the Reliability of an Interstate Moving Company

Hiring an interstate moving company requires you to tread in foreign territory. Fortunately, the federal government regulates interstate movers and provides information on choosing a moving company and verifying its background, insurance and complaints. Many state governments may also regulate interstate van lines and provide this same information. If so, utilize both resources and compare the reports.

Check with the FMSCA

Interstate movers are required to abide by the laws of the Federal Motor Carrier Safety Administration (FMCSA), a division of the US Department of Transportation. Once you have chosen three or more moving companies and received written estimates from them, the next step is for you to confirm the moving company’s registration and number with the FMCSA. If either do not match or are nonexistent do not do business with the company.

The FMCSA compiles other information on movers for consumer use. Check with the FMCSA to see if there are consumer complaints or violations against the company, its subsidiaries or owners. If there are complaints or violations, check into their seriousness and resolution. Keep in mind that it is impossible for a company to satisfy every customer completely and that finding an interstate van line with no complaints may be impossible. Therefore, weigh the severity and remoteness of the complaint.

Check the Company’s Insurance

Interstate movers are legally liable for damage to your goods during the move. However, this insurance only covers the value of the goods transported. Ask the companies to provide proof of insurance, which should come in the form of a certificate from the insurer. Most interstate van lines offer two different levels of insurance. Inquire into these options and their cost to you, if available.

Check with Previous Consumers

Oftentimes, a moving company will provide prospective customers with reviews. These reviews will be written by previous customers and will, of course, provide glowing comments about the company. While these comments are not untrue they should not be taken at face value. Ask for references that you are able to contact directly. However, the company may decline to provide the personal information of previous clients. In this instance, a general Internet search may assist you in obtaining this information.

Check Your Instinct

A moving company is legally required to provide you with a statement of your rights and responsibilities when you move. Do not hire a company that fails to provide this information. Your instinct is a valuable resource when it comes to trusting and hiring an interstate moving company. A company that answers questions vaguely or not at all, does not show up on time or seems to want to talk you into signing something before you are ready should not be hired.

Verifying a moving company is an essential step in your move. Do not agree to any terms if you are uncomfortable and until you have received all the information you want in writing. If the deal seems too good to be true, it probably is, a fact that will most likely be reflected in your research.