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17 South Apartments

105 Ivy Green Way, Charleston, SC 29414
(8 Reviews)

Reviews

2.8 rating

8 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Resident 1285354

Verified Resident ā€¢ 2023 - 2024

10/7/2024

Trying to be less aggressive than the other reviews online. At first, I had my own share of water leak issues and was frustrated with the transition at first, but I've been in my new unit now for nine months and it's way better. They're cycling in some new pool furniture and the maintenance situation has improved. For me to stay on, cleaning needs to be significantly improved and it needs to be quieter. Can't beat the location.

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    Resident 1275156

    Verified Resident ā€¢ 2024

    8/26/2024

    This apartment is possibly the most quiet apartment I have ever lived in, it's well insulated and has a good design so that rarely are you able to hear the neighbors. It is also very spacious with high ceilings throughout.

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      Resident 1275024

      Verified Resident ā€¢ 2024

      8/26/2024

      not so great, had leaks and maintenance issues from day 1 . the community filed for eviction even after the rent was paid, and did not fix their mistake even after constant reminders. there is mold in the apartment.

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        Resident 1274212

        Verified Resident ā€¢ 2024

        8/22/2024

        Promises Unfulfilled. Apt is nice except for leaking window that is not fixed after six months. Stairways have not been cleaned. Grounds and buildings are showing age. Community events stopped after two months. Chronic problem with residents leaving trash bags outside of dumpster. The vibe is more like campus housing than adult residence,

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          Resident 1274027

          Verified Resident ā€¢ 2024

          8/22/2024

          Initially I loved the apartment and thought it was perfect for my boyfriend and I's first place. After going out of town for a week however we came home to a giant leak that destroyed our ceiling. After about a month and a half nothing has been fixed or replaced and management and staff have not communicated at all about a timeline for fixing the issues. I am very unhappy and unsatisfied with the treatment and handling of our situation with no discount on our lease for not being able to use our living room.

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            Resident 1272466

            Verified Resident ā€¢ 2024

            8/15/2024

            Maintenance doesn't fix anything, leasing office doesn't answer emails, no one cleans communal hallway. I'm scared to be in the parking lot at night. There's a leak in the ceiling creating a large amount of water in the hallway and my toilet barley flushes

              Manager

              8/16/2024

              17 South Apartments
              We take every measure to ensure the best experience for our residents while living at 17 South Apartments and we take seriously the items you or anyone else has to address. Thank you for bringing this to our attention as your feedback helps us get better. Our team works diligently to keep the community clean and to ensure that any issues or maintenance requests that arise are addressed promptly. We would like to learn more about your experience as we are dedicated to resolving your concerns promptly and effectively. Please reach out directly at your earliest convenience. Thank you.
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              Resident 1271314

              Verified Resident ā€¢ 2023 - 2024

              8/10/2024

              Poorly managed. Grounds are dirty, needs professional landscaping. Mold is everywhere. Breezeways are filthy. Trash area is filthy. Takes maintenance forever to fix anything. Mail room is very unorganized.

                Manager

                8/13/2024

                17 South Apartments
                I understand that you have been facing challenges, and I deeply regret any inconvenience caused. Please be assured that I have personally taken note of your concerns and have shared them with the appropriate team members. We are actively working to resolve the issues you have raised. I want to assure you that we are fully committed to improving your experience as a resident. Our team is dedicated to resolving your concerns promptly and effectively. If you have any specific suggestions or requests, please do not hesitate to share them with us. We value your input and will do our best to resolve.
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                Resident 1270790

                Verified Resident ā€¢ 2024

                8/8/2024

                The office workers are very kind and personable! They've made it very easy to contact them, I literally just text whenever I have a question and I get an answer back very quickly. The walking trails in the community and connected to it are nice and mostly shaded. I feel safe in the complex with all of the doors locked and require a keyfob to enter!

                  Manager

                  8/8/2024

                  17 South Apartments
                  Thank you so much for your positive review! We are thrilled to hear that you had a great experience with us. We strive to provide excellent customer service! We look forward to serving you again in the future and please don't hesitate to reach out if you should need anything further!

                  epIQ Ratings

                  What is epIQ?

                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                  epIQ Report Card

                  In partnership with SatisFactsā„¢

                  Community epIQ Grade

                  C+
                  C+

                  Renter Ratings

                  C

                  Review Ratings

                  Noise

                  3.6

                  Grounds

                  1.9

                  Safety

                  2.4

                  Office Staff

                  2.6

                  Maintenance

                  2.5

                  Neighborhood

                  3.6

                  Survey Ratings

                  SatisFactsā„¢ Tour Survey

                  SatisFactsā„¢ Move-In Survey

                  SatisFactsā„¢ Maintenance Survey

                  SatisFactsā„¢ Renewal Survey

                  Review Count

                  B

                  Number of reviews in the past 365 days

                  8

                  Managerā€™s Review Engagement

                  D+

                  Percentage of reviews responded to

                  37.50%

                  Managerā€™s Review Reply Time

                  B

                  Average time to respond to reviews

                  23.75 days

                  View Community Timeline
                  View Community Timeline
                  This community is managed by

                  West Shore

                  B-
                  B-
                  Communities
                  51

                  Questions & Answers (0)

                  Frequently Asked

                  How is 17 South Apartments Rated?
                  Based on 8 number of votes by renters, 17 South Apartments is currently rated 2.8 out of 5 stars.
                  How satisfied are residents with the upkeep and overall appearance of the grounds at 17 South Apartments?
                  17 South Apartments is rated 1.9/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                  How effective was the maintenance team when resolving your problem?
                  17 South Apartments is rated 2.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                  What are noise levels like at 17 South Apartments?
                  17 South Apartments is rated 3.6/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                  How safe is 17 South Apartments?
                  17 South Apartments is rated 2.4/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                  How satisfied are residents with the neighborhood?
                  17 South Apartments is rated 3.6/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                  How satisfied are residents with the staff at 17 South Apartments?
                  17 South Apartments is rated 2.6/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                  How often does management engage with reviews?
                  Managers have responded to 37.5% of their community reviews in the past year.
                  How quickly does management engage with reviews?
                  Managers have replied within 23.75 days to their community reviews in the past year.
                  Who manages 17 South Apartments?
                  West Shore
                  What is the pet policy at 17 South Apartments?
                  No pet policy available

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                  17 South Apartments

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                  Beds

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                  Baths

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                  17 South Apartments is an apartment in Charleston in zip code 29414. This community has a 0 Bed, 0 Bath Nearby cities include James Island, North Charleston, Johns Island, Daniel Island, Hanahan, Mount Pleasant, Goose Creek, Summerville, Ladson, Moncks Corner, Ridgeville, Walterboro, and Holly Hill.

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