Review History for Verified Resident 1054968

Velo Verdae


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Resident 1054968

Verified Resident 2021 - 2022

8/15/2022

With regard to grounds: dog poop pickup is often communicated but there is no enforcement mechanism (such as DNA sampling, then testing), so there is dog poop in most areas. With regard to maintenance, Kenny and Dillon are a Great Team, however they often have to fix the same thing (example: ice maker) every few weeks, as the quality of the appliance is sub-par and they can't upgrade it. With regard to Safety, neighbors have told me that their cars have been broken into and things stolen, however, I have not yet experienced this. With regard to Staff, they are very courteous and responsive for what's in their budget, which I guess doesn't include upgrading refrigerators that work, and implementing dog DNA program to keep poop picked up and policed. I am also not satisfied with the rental rates increasing so significantly (just prior to our moving in) as housing prices climbed, so did rental prices, but the apartment buildings are already built, financed, and their annual cost is not increasing at the rate that they raised the rental prices - I am very dissatisfied with this as it feels like the apartment owner/management is taking an unfair advantage of the rental community at large.
    Manager

    8/15/2022

    Velo Verdae
    Thank you for the thorough review! As reviews helps us grow as a community! It always provides us with the opportunity to address areas, as needed. In regards to the Pet DNA, we have tried this at multiple communities prior, unfortunately it hasn't been as successful and only cost resident's fees upfront. Therefore, we try to avoid charging additional fees upfront and focus on it at hand. We do monitor as best as we can, however we can't prevent it all the time. Referencing appliances, we do provide quality stainless steel appliances in all apartment homes. In the event that an appliance needs service, our maintenance team always do their best to diagnose the problem and resolve. These freezers are very common for the ice maker to have an automatic shutoff to prevent further damage, this can be caused by the door being slightly open or the tray not in the correct position. Although, I don't know your exact challenge with you, if you could please contact us and I can make sure to have this remedied immediately. Lastly, the inflation is market wide due to the economy. Inflation is not only in the rents, but also the companies cost to maintain and manager the community, ie: utilities, supplies, contractors and etc. I hope this information helps provide some insight. Please contact me at the office at your earliest convenience. Community Manager- Courtney Naif

    Review 51 out of 103

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    Velo Verdae

    October 2024

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