My concerns about security of the phase 2 building is due to the length of time the security gates have been inoperable. That leaves the garage accessible to the general public. I am also concerned that many of the codes for using the key pads were disabled without prior notice to residents.
Manager
11/5/2023
Waterwalk at Shelter Cove Towne Centre
Thank you for the feedback. We are working continuously on the access issues. I assure you everything that can be done at the property, corporate and ownership level is being done to alleviate this issue. Thank you again for the message!
1 Previous Review
Previous Review
Resident 934664
Verified Resident • 2021
8/3/2021
Unfortunately, building 2 has no lobby. At a minimum, we should have a staffed receiving area for packages. It us inconvenient to have to drive to the leasing office to pick up packages or to have large items delivered there.
Manager
8/25/2021
Waterwalk at Shelter Cove Towne Centre
Thank you for taking the time to provide your feedback. We agree it is inconvenient for our building 2 residents to have to pick up packages from the leasing office located in building 1. We are always looking for ways to improve our services and are happy to inform you package rooms are in progress. We are hoping to open this new amenity to our residents in approximately two weeks. Both building 1 and building 2 will have a package room where residents can easily access their packages 24/7. Please know you can always contact the office team if you have additional ideas on how we can make a difference in your living experience. We hope you have a great day!