The staff at the office attempts to address all your needs, however, this commmunity needs some improvement. Our lease was held up and not approved until a week before our move in date. We were told this delay was because our disabled daughter had no credit score even though our credit was more than sufficient. The apartments are old and in need of a thorough cleaning in the air ducts, fans, and around window sills. The doors in the stairwell slam every time they are used which disturbs sleep, and the door to the terrace has to be lifted to enter/exit onto it. Although the hallways and stairs are cleaned every few weeks, there is frequently debris and sometimes animal feces which must be navigated. It is also disappointing that our rent was increased after our lease expired even though it is a slow time of the year and there are fewer residents. There is pest control visits, but we haved killed several roaches and palmetto bugs.