Hawthorne at Summerville
#1,993 #9 #79

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Hawthorne at Summerville

9000 Palm Passage Loop, Summerville, SC 29483
(39 Reviews)

Reviews

4.8 rating

39 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Resident 1211519

Verified Resident ā€¢ 2023

12/25/2023

The staff were very responsive about scheduling a tour and providing information about the community. They answered all of my questions during the lease process and were very prompt about correcting minor issues during move in. The apartment complex is a good size and well maintained, and the clubhouse is nice and cozy.

    Manager

    12/29/2023

    Hawthorne at Summerville
    Verified Resident, thank you for taking the time to write such a great review! We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need. Sincerely, Stephanie Karn Property Manager
    Review Author Icon

    Resident 1206450

    Verified Resident ā€¢ 2023

    12/8/2023

    What made my decision was the property manager and the community is new. There are things that I would have like to have seen. Such as not having to have paint and glue on the floor. Making sure there were no spiders.

      Manager

      12/11/2023

      Hawthorne at Summerville
      Dear Valued Resident, Thank you so much for the kind words. The entire team at Hawthorne at Summerville makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne at Summerville home. Please let us know if you need a work order entered for the flooring issues you are experiencing. We also have a pest control technician visit the property weekly; and are more than happy to place you on that service list. If there is anything that I can ever do for you, please feel free to contact me at [email protected]. Kindest Regards, Stephanie Karn, Community Manager
      Review Author Icon

      Resident 1206432

      Verified Resident ā€¢ 2023

      12/8/2023

      The management staff here is so professional and they also make sure that you are not left with unanswered questions. My move was very smooth and I didn't have any issues. I had one issue with my a/c but that was dealt with on the same night. I love it here

        Manager

        12/11/2023

        Hawthorne at Summerville
        Dear Verified Resident, Thank you for taking the time to write such a great review! We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need. Sincerely, Stephanie Karn, Community Manager
        Review Author Icon

        Resident 1204968

        Verified Resident ā€¢ 2023

        12/4/2023

        It has been great so far. I haven't had any complaints that come to mind as the move in was smooth and very welcoming. I enjoyed knowing that the staff was caring of the residents here at Hawthorne in Summerville.

          Manager

          12/6/2023

          Hawthorne at Summerville
          Dear Valued Resident, Thank you so much for the kind words. The entire team at Hawthorne at Summerville makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne at Summerville home. If there is anything that I can ever do for you, please feel free to contact me at [email protected]. Kindest Regards, Stephanie Karn Community Manager
          Review Author Icon

          Resident 1202147

          Verified Resident ā€¢ 2023

          11/24/2023

          The community is still being built but the incentives to moving in were worth it to me and staff has been very helpful with me solving any issues with my place and getting me settled in. I'm enjoying it so far.

            Manager

            12/6/2023

            Hawthorne at Summerville
            Dear Verified Resident, Thank you for your review. Please let us know what we can do to help ensure 5-star service moving forward! We are happy to have you here at Hawthorne at Summerville; thank you for choosing us to be your new home! Best, Stephanie Karn Community Manager
            Review Author Icon

            Resident 814934

            Verified Resident ā€¢ 2023

            11/20/2023

            Overall the experiences at this community are good . Nothing to complain about. Staff always willing to assist Overall the experience at this community are good . Staff always willing to help . Nothing to complain about.

              Manager

              12/6/2023

              Hawthorne at Summerville
              Dear Valued Resident, Thank you so much for the kind words. The entire team at Hawthorne at Summerville makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne at Summerville home. If there is anything that I can ever do for you, please feel free to contact me at [email protected] Kindest Regards, Stephanie Karn Community Manager

              Updated Review

              Review Author Icon

              Resident 1199074

              Verified Resident ā€¢ 2023

              11/20/2023

              The experience so far has been nothing short but incredible, everything has been so professional, clean and amazing. Sure it's a community under construction but the staff are all amazing and sweet and the units are absolutely beautiful and incredibly priced

                Manager

                12/6/2023

                Hawthorne at Summerville
                Dear Valued Resident, Thank you so much for the kind words. The entire team at Hawthorne at Summerville makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne at Summerville home. If there is anything that I can ever do for you, please feel free to contact me at [email protected] Kindest Regards, Stephanie Karn Community Manager
                Review Author Icon

                Resident 1199345

                Verified Resident ā€¢ 2023

                11/14/2023

                Although this community is still in development, I decided to take the risk in moving here due to the friendliness of the staff and the brand new condition of the apartments. For future residents interested in virtual tours, you will need to have FaceTime. I had to go off videos and the floor plans. When I got my application approved you get your lease via email and you are able to sign it before reaching the apartment for move in. As long as you have all the paperwork, you can pick up your keys and move in quickly on your designated move in day. There are also social gatherings so that you are able to know your neighbors. I'm looking forward to the full development of the community.

                  Review Author Icon

                  Resident 1196855

                  Verified Resident ā€¢ 2023

                  11/6/2023

                  Haven't been here long enough to make an accurate judgement, but so far things have been good. The office management has been nice to deal with and the maintenance staff has also been very prompt in taking care of move in issues.

                    Manager

                    12/6/2023

                    Hawthorne at Summerville
                    Dear Valued Resident, Thank you so much for the kind words. The entire team at Hawthorne at Summerville makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne at Summerville home. If there is anything that I can ever do for you, please feel free to contact me at [email protected] Kindest Regards, Stephanie Karn Community Manager

                    epIQ Ratings

                    What is epIQ?

                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                    epIQ Report Card

                    In partnership with SatisFactsā„¢

                    Community epIQ Grade

                    A
                    A

                    Renter Ratings

                    A

                    Review Ratings

                    Noise

                    4.7

                    Grounds

                    4.9

                    Safety

                    4.7

                    Office Staff

                    5.0

                    Maintenance

                    4.9

                    Neighborhood

                    4.5

                    Survey Ratings

                    SatisFactsā„¢ Tour Survey

                    SatisFactsā„¢ Move-In Survey

                    SatisFactsā„¢ Maintenance Survey

                    SatisFactsā„¢ Renewal Survey

                    Review Count

                    A+

                    Number of reviews in the past 365 days

                    34

                    Managerā€™s Review Engagement

                    B+

                    Percentage of reviews responded to

                    79.41%

                    Managerā€™s Review Reply Time

                    C

                    Average time to respond to reviews

                    40.5 days

                    View Community Timeline
                    View Community Timeline
                    This community is managed by

                    Hawthorne Residential Partners

                    A
                    A
                    Communities
                    225

                    Questions & Answers (0)

                    Frequently Asked

                    How is Hawthorne at Summerville Rated?
                    Based on 39 number of votes by renters, Hawthorne at Summerville is currently rated 4.8 out of 5 stars.
                    How satisfied are residents with the upkeep and overall appearance of the grounds at Hawthorne at Summerville?
                    Hawthorne at Summerville is rated 4.9/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                    How effective was the maintenance team when resolving your problem?
                    Hawthorne at Summerville is rated 4.9/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                    What are noise levels like at Hawthorne at Summerville?
                    Hawthorne at Summerville is rated 4.7/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                    How safe is Hawthorne at Summerville?
                    Hawthorne at Summerville is rated 4.7/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                    How satisfied are residents with the neighborhood?
                    Hawthorne at Summerville is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                    How satisfied are residents with the staff at Hawthorne at Summerville?
                    Hawthorne at Summerville is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                    How often does management engage with reviews?
                    Managers have responded to 79.4118% of their community reviews in the past year.
                    How quickly does management engage with reviews?
                    Managers have replied within 40.5 days to their community reviews in the past year.
                    Who manages Hawthorne at Summerville?
                    Hawthorne Residential Partners
                    What is the pet policy at Hawthorne at Summerville?
                    No pet policy available

                    Check Availability

                    Hawthorne at Summerville

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                    Beds

                    0

                    Baths

                    0

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                    Hawthorne at Summerville is an apartment in Summerville in zip code 29483. This community has a 0 Bed, 0 Bath Nearby cities include Ladson, Goose Creek, Hanahan, North Charleston, Ridgeville, Moncks Corner, Charleston, Daniel Island, Johns Island, James Island, Mount Pleasant, Holly Hill, and Walterboro.

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