Review History for anonymous

MAA Cool Springs


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anonymous

prospectiveVisited 2021

2/13/2021

I called to make an appointment for a tour and was told they were “wide open” that afternoon so I took the first appointment at one o’clock. When I arrived, there were two people sitting together behind a blocked off area in the club house, still eating their lunch. No one was prepared for our arrival, so another person who haired to come along took our information, then sent us on our way to tour two apartments on our own. Although the landscaping is beautiful, the apartments are old and dirty. Their overly-cautious COVID regulations spoke volumes as in, “we can go here/there, use this/that, but you can’t”; just like so many companies who are using COVID as an excuse for poor service. We returned to get our ID, drove up the street, and found a beautiful apartment that the lease consultant showed us at the Cameron.
    Manager

    2/16/2021

    MAA Cool Springs
    We are disappointed to hear that you have had anything less than a positive experience with us as we strive to provide a wonderful experience for all of our visitors. Thank you for providing your feedback.

    Review 145 out of 484

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