Review History for Verified Resident 109550

MAA Park


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Resident 109550

Verified Resident ā€¢ 2013 - 2017

5/27/2017

Not the best - apartment initially was not properly readied for our move-in. Been told since more than once that since it will be renovated when we move out, things are not going to be addressed - doesn't seem to matter that we just signed a new lease and that we are having to deal/live with the issues. Would have already been gone if we could.
    Manager

    12/30/2016

    MAA Park
    Thank you for taking the time to alert us about the issues you have experienced at Park at Hermitage. We strive to provide our residents with a pleasant living environment and exceptional services, and receiving this kind of feedback allows us to continuously improve. We sincerely apologize that our staff did not meet your expectations. Please stop by our leasing office when you have a moment, so that we can discuss how to resolve these issues.
    1 Previous Review

    Previous Review

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    anonymous

    Resident ā€¢ 2013 - 2015

    6/11/2015

    The people in the office are friendly and nice. Maintenance has improved over the past few months with a change in personnel. However, am forced to pay for cable TV whether you even have a TV, which means you have to set up a separate account for Internet and pay at a higher cost because the TV isn't counted. Additionally, we have had rent increases of $50 every year and nothing to show for it. The first year we were told that they would be replacing all the older air units, but that has yet to happen. Incidentally, if you move into an apartment with an older unit, expect your heating and cooling bill to be exorbitant - - we fortunately had the old one die on us and our bill has dropped by at least 60%. This past year a neighbor was told that all the windows were going to be replaced (they had frost on the INSIDE of their windows this past winter) and that this had already been contracted...well, here it is 6 months later and no sign of that happening either. The dog stations are not tended to regularly as more than once we've had to inform the office they needed attention - emptying as well as bags. We resigned our lease only because we could not find a place of equal price and rating. We will be leaving as soon as we can afford to. In short, expect to pay $100 over the rent price for the cable, garbage, pest, water, and electronic statement as these are NOT inclusive of the rent. Oh, there is a nonrefundable pet deposit as well as a monthly pet fee.
      Manager

      6/17/2015

      MAA Park
      Thank you for taking the time to provide your feedback. We are very sorry you have experienced difficulties at Park at Hermitage, as providing quality service is one of our guiding principles. We invite you to the leasing office to discuss your concerns further.

      Review 437 out of 582

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