Review History for Verified Resident 551100

MAA Kirby Station


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Resident 551100

Verified Resident 2018

10/3/2018

I specifically made it clear that I didn't want my apartment to smell like cigarette smoke. When I visited the apartment before I moved in, it didn't smell like smoke. My parents came to look at it a few days later and it didn't smell smoke. Well, when I moved in, it smelled like smoke, but I didn't think anything of it. When I complained about my apartment smelling like smoke, the people at the office KNEW that the apartment below mine smoked and that my apartment was going to smell like smoke (which it currently does). I felt very deceived by this. Yes, there is a machine that gets rid of the smoke smell, but that machine makes the apartment smell weird and only lasts for a few days. I have had a lot of small things wrong with the apartment. Granted, y'all are very good at getting things fixed asap, it still happens (air conditioner broke, car got broken into, got locked out of my apartment bc the door knob stopped working, and more). Also, when the people either next to me or below me shower, the pipes make this thunderous noise that is impossible to ignore and wakes me up. I will not be renewing my lease there because of the smoke smell and pipe noise.
    Manager

    10/8/2018

    MAA Kirby Station
    Your satisfaction and comfort is our priority. We appreciate you reaching out, and we regret any unpleasant smells or noise you've experienced in your new home. We'd like to speak with you directly and work towards a resolution; please call us at 866-620-1130 at your earliest convenience. Looking forward to our conversation!

    Review 156 out of 449

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