I filled out and paid for an application for an apartment for the rate of $470.00. About a week later the staff called me and said that they had leased out my apartment to someone else the day before I had given them my application. They would not price match the original fee they offered me, nor refund my application fee for their mistake.
Manager
1/4/2013
Harmony
Please accept my sincere apology with your experience of unsatisfactory with your visit. Our goal is to provide each of our customers with exceptional service. Please call me directly at 817-265-2073 and I will be happy to discuss the issue with you in detail and help to resolve your issue.