Review History for anonymous

Landing at Double Creek


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anonymous

Resident ā€¢ 2019

11/12/2019

update 11/12/19 Despite literally dozens of complaints to management about the extremely loud music coming from the next door neighbor, it continues into the late night and early morning. I cannot believe the lack of concern for my well-being. The leasing agents are great, but the management of this complex has the worst customer service for any product or service I have ever received in my life. This apartment complex has many positives the best of which is outstanding leasing agents. The problem is that management will not effectively stop LOUD NOISE and LOUD MUSIC most importantly after 10pm. It is so bad and so frequent that I LOSE SLEEP to the point I AM REGULARLY TIRED AND STRESSED FROM DISRUPTED SLEEP. If you want to play your music loud at all hours and stomp around all night then this is your place. If you want to live a normal life with respectful neighbors and you require regular sleep, look elsewhere.
    Manager

    11/15/2019

    Landing at Double Creek
    Anonymous, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I understand you came to the leasing office and spoke with the assistant manager and she offered you a couple of solutions. I apologize if there was any miscommunications when we spoke the last time in regards to you transferring to another apartment. We do take your concerns very seriously and want to offer every solution that will be best for you . Please stop in the office to further discuss the options that were provided to you.

    Review 64 out of 140

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