We were really excited to move into this apartment. On the first day, we noticed that there may not have been any cleaning before we moved in. There was pubic hair all over the sink and bath tub. There was boxers and panties on the side of our washing machine. I had to unclog the bath tub the first week because the water was not draining. The staff is great. They are very nice and helpful. The maintenance guys are great. Pretty quick. When walking around the apartments, the smell can be really bad because of the people that leave their dog's poop. I'm assuming the apartments walk around and occasionally pick it up. Overall I will not be staying here. This apartment complex is just not for us.
Manager
9/29/2017
MAA Wells Branch
We're so sorry to hear about your unpleasant experience during the move-out process. Our management team is held to the highest standards, and our goal is always to provide top-notch service for our residents. We regret to hear that your experience at Colonial Grand at Wells Branch fell short. Thank you for contacting us, as it will help us better train our team in the future. We would love to speak to you directly to apologize and discuss this matter further. Feel free to stop by the leasing office, or call us.