Review History for 1017Amherst

I moved into Amherst 8 months ago. BEWARE: Maintenance does a horribly slow job getting anything done. Pretty much count on any issue taking 3-4 weeks to resolve. This has happened repeatedly with every issue I've had here. There was a water leak from the bathroom in apt above that actually dripped on my head while in my bathroom. It took 3-4 weeks for it to be resolved. (Head of maintenance actually had the gall to tell me that there wasn't a problem and that it wasn't leaking!!!) Then there was the flood from the hot water heater next door. I called maintenance 3x afterhours to let them know my closet carpet and bedroom carpet was wet to the point that water was coming up through my toes. I was told by head of maintenance that it wasn't an emergency and that they would deal with it the next day. I told them no way because by then who knows where all the water would travel. It took repeated calls to the office over the next few days for them to bring the air movers so that the carpet could dry. It took another 2 weeks for them to come get the air movers after repeated calls to the office. Then there's the dryer vent that remains clogged. Maintenance tried to blow the vent out in the wall which minimally improved the dryer's run time. But it still takes an hour for even a small load to dry (it works fine when not plugged into the wall, which tells me the issue is in the wall still). Most recently the dishwasher quit working. Head of maintenance told me it was because I didn't use it often enough! Really?!! So it is my fault that it doesn't work?!! One week later when I called about the issue again, a part was finally ordered. 8-9 days later, after calling the office 4 times, the part was finally installed. The dishwasher saga continues after 22 days of its not working. Obviously the part installed wasn't the problem and the dishwasher still doesn't work. Its the weekend so although I left a message for the office there's no telling when the issue will be fixed. The office staff who work at Amherst are nice. But nice doesn't cut it when there are maintenance issues that aren't finished in a timely manner and when there aren't follow up calls from the office to ensure that the issues are addressed properly (ok, to be fair I have had a call here or there but mostly it's always me calling them to follow up because they don't). I'm super disappointed. And the head of maintenance really needs to be told to quit being condescending to the people who live here. Enough is enough already! I may not know how to fix things, I sure do know when they aren't working!! ...apparently he doesn't know how to fix them either unless it takes repeated tries over 3-4 weeks to get the job done correctly!