Review History for Verified Resident 1119577

Cypress Gardens


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Resident 1119577

Verified Resident ā€¢ 2022 - 2023

3/8/2023

Agent who leased me this apartment had support bars installed in the bathtub WITHOUT my prior permission resulting in a $235.00 charge that I was forced to pay. This same agent also rented me an apartment that was not ready to be leased, i.e., kitchen sink had to be replaced, therefore it was unusable when I moved in. Although they have replaced the sink now (after 3 months), it is still not installed properly and now I'm being told it has to be replaced AGAIN. The dishwasher could not be used as it had no bottom rack. It took them 3 months to provide a bottom rack so that I could use the dishwasher. The toilet kept running. I have been here 3 months now and the sink and toilet issues STILL are not fixed. I turned in the requested "Apartment Condition" form within 2-3 weeks of moving in; none of the issues addressed have been corrected to date ( 3 months). I notified the corporate office of ALL of this after 3-4 weeks of getting nowhere with the complex manager, however, I never heard from them either.
    Manager

    3/9/2023

    Cypress Gardens
    Thank you for your feedback. We apologize for any delays in servicing your new apartment home in our community. As always, our team will review and discuss to find ways to improve our resident experience. We appreciate all our residents and work hard to provide a comfortable home with outstanding service and amenities. Please contact me directly so we can address the concerns you raised in your review. Respectfully, Priscilla Community Manager

    Review 48 out of 196

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    Cypress Gardens

    October 2024

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