Review History for Verified Resident 1165931

Cypress Gardens


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Resident 1165931

Verified Resident ā€¢ 2023

8/2/2023

I moved in in January of 2023. I liked that I and many other units have a private balcony, a stairwell that is never over one flight of stairs to get to your unit, and the stairwell only goes to your unit. So if you hear someone coming up the stairs then you know you have a visitor. But, since I moved in, the complex owners have been turning off the water to the entire complex for 2-3 days a week for 8 hours per day. This is obviously extremely inconvenient. It is now August and it has only just stopped happening every single week. Maintenance men are not skilled in their practice, half the time when something is wrong in my apartment that I need fixed, they end up breaking it in another way. I am a fan of the smart locks that they just installed, but I've heard from other tenants that it doesn't work and then there is just no way to lock your door when you leave the house. Which is obviously dangerous. The nature scenes are nice, my apartment is next to a pond that has ducks and turtles and lots of wildlife. I would love sitting on my balcony to look at the pond much more if it also didn't bring so many bugs. Wasps, hoards of cicadas, june bugs, spiders, everything. I hate bugs with a passion. Sometimes I am scared just walking to my car that I'm gonna run into giant bugs. However, this has also gotten better since they re-painted everything. My apartment's balcony ceiling was chipping and nasty for the longest time until someone finally fixed it, and now we dont get as many wasps. I am so glad about that. Never had an issue with the front office staff, they are nice enough. There is constant work and construction going on around the complex though. you are constantly asked to remove all your belongings from your patio so they can work out there, and none of the maintenance men ever tell you they are about to be outside your door working on your porch, so you just look up and theres several men standing right outside your door on your private balcony, which can be alarming. rate 5/10
    Manager

    8/3/2023

    Cypress Gardens
    Thank you for sharing your feedback about our apartment community. We're glad to hear that you appreciate the private balconies and unique stairwell design. We apologize for the inconvenience caused by the water outages; this was necessary for essential maintenance, but we have addressed the issue and minimized disruptions. Our smart locks have been a welcomed addition, and while some initial glitches were experienced, we have resolved those issues. We're delighted that you enjoy the natural surroundings overall. We welcome a direct conversation so that we can further discuss your feedback and address the concerns you've raised in your review. Please contact us 512.249.3600 or stop by the office at your earliest convenience. We look forward to speaking with you and hope to have the opportunity to work towards turning your impression around. Once again, thank you for sharing your feedback. It's through valuable insights like yours that allow us to identify areas for improvement to enhance the living experience for all our residents. Sincerely, Priscilla Community Manager

    Review 42 out of 196

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    Cypress Gardens

    October 2024

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