Old buildings that haven't had the proper maintenance. It takes months for simple repairs to be made. I had to put in maintenance requests for my AC 3 times. Water was turned on and off for 4 months for adding individual building water connections. We were forced to have SmartRent locks. I got locked out and I called maintenance 3 times. Someone from SmartRent came out at midnight.
There was recently a suspicious package sent that had buildings evacuated. Then a shooting in an apartment happened on a Sunday.
The walls and floors are thin. I can hear my neighbors talking and a normal volume of music playing if I lay on the floor.
If you can find somewhere else to live, do that for your safety and sanity.
Manager
8/18/2023
Cypress Gardens
We regret to hear about your experience. We understand the importance of timely maintenance and safety, and we apologize for any inconvenience you've faced. Your comments highlight areas for improvement, and we're committed to taking necessary steps to address them. We strive to create a better living environment for all residents and will use your feedback to make positive changes. If you would like to discuss your review further or would like talk about ways that we can enhance your resident experience, please feel free to contact our management team at 512.249.3600.
Sincerely, Priscilla Community Manager