Review History for Verified Resident 521338

MAA Grand Cypress


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Resident 521338

Verified Resident 2018

8/1/2018

Our apartment was not clean at all when we arrived on move-in day. The carpet had not been cleaned, the sink was dirty, and there were roaches crawling in the sink. However, when we brought attention to this situation to the management, they were appalled and extremely apologetic, and did their best to make the situation right. While I was unimpressed with the apartment's move-in quality, I was impressed by the management's professionalism and willingness to work with us to make the situation better.
    Manager

    8/6/2018

    MAA Grand Cypress
    Thank you for letting us know that your home was not ready on move-in day. Providing our residents with a comfortable living environment is our top priority, and we regret that your move-in was not up to our usual high standards. We are glad to know that the attention and responsiveness of our management staff impressed you. Please accept our apologies and allow us to make it right. If you would like to discuss your experience further, please contact us at 866-620-1130, at your earliest convenience.

    Review 145 out of 370

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