Review History for anonymous

Terrible. Do not lease here if you want good service.

This apartment complex is not great and I plan to leave as soon as my lease is up. Top Disappointments: - No ones is ever available to answer the phone. - There is a processing fee to make a rent payment…of $35 or more. So plan for an additional fee just to pay your rent. I have never seen this before. - Apartment was dirty, never cleaned. - Gates are always broken, there is always a broken gate. My first day(s) in this apartment were terrible. First day I moved in the apartment smelled dirty and smelled like cigarette smoke. On the first day they had to send a maintenance person up to fix, toilet paper roll holder, a hornets nest on the patio, and clean up the laundry room where there was still laundry detergent stuck on the floor from the previous tenant. After about a week in the apartment different things kept popping up, the carpet was so dirty, when I walked on it barefoot my feet were black. I got into the shower and left black foot prints that would not come off. Then I had my parents over and my mom stepped on a sharp object left in the carpet from a previous tenant. Later that day I found a tack left in the carpet from the previous tenant. One I found this I started looking a lot closer, you can tell they didn’t even paint the walls. There were still tacks left in the wall to hold up a picture from the previous tenant. There were still holes in the walls from where the last tenant left their curtains hanging. I was told I would have wood floors In this unit also, this apartment has carpet every but the kitchen and bathroom. When I purchased a carpet cleaner to clean the carpet the water was BLACK. It was disgusting. I washed the walls and my wash rag came out black. (The apartment complex did admit it needed to be cleaned and offered to have professional cleaner come in, but I work from home and almost every weekend I have planned guests…there was no time for me to have someone come in and complete something that should have been done prior to me moving it.) When I toured the apartment I was also told the apartments complex was going to be power washed in July, it’s September and still has not been cleaned. When you move in here, do not ever expect anyone to ever answer the phone at the front office. I have called so many times, I have gotten their answering service and waited two days for a call back. I went to the office to check if they were really so busy they couldn’t answer, but 2 people where in the front yet no one would answer my call. But there sure was an agent available to call me and claim I was throwing dog poop off my balcony, I DON’T EVEN HAVE ANY ANIMALS. I had a non emergency maint issue…it took them over a month fix, it only got fixed bc they lost my spare apartment key and when maint came to fix it I asked him to fix the maint issue. There have been other things that have come up, but these are the biggest issues. I am ready to move out.