This place could be a lot better. There's no communication regarding anything like an elevator that has been down for months. It's makes it extremely complicated and is an inconvenience when you live on the 4th floor and have no way to being baby groceries and other items up. As well as having to travel and carry things up and down 4 flights of stairs. There is trash left all over the place that should have been picked up and doesn't get picked up or boxes left. I've also had issues with bugs even though I ask for them to spray and I have to spray as well and I keep a very clean home. I have problems with the smell of marijuana in my house when I get home from vents. I also haven't had services completed when I have put orders in for them.
Manager
2/5/2024
75 West
We apologize for the inconveniences you have experienced at 75 West. We understand your frustrations regarding the lack of communication and the elevator issue. We will address these concerns and work towards improving our services. We also apologize for the trash left around the premises and the pest issues you have encountered. We will take immediate action to ensure a cleaner environment and address the pest control situation. Thank you for bringing these matters to our attention. Please contact us at (469) 942-8704 so we can further discuss and resolve any outstanding service orders.