Review History for Verified Resident 786916

MAA McKinney Avenue I


Updated Review

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Resident 786916

Verified Resident ā€¢ 1999 - 2021

1/4/2021

My experience is the property management makes changes in a vacuum, wastes money on updates that aren't needed and delays maintenance that needs to be done (I.e never repairing a fire door with a broken handle so when closed residents had to go outside to take elevator to reach their apartments. After 18 months of trying I finally talked to maintenance myself to get a working door handle. But the real scary and egregious thing they have ever done is not informing the residents about recurring issues with the elevator when one of the property mgmt employees almost got stuck in the elevator and it fell from 4th floor to 3rd suddenly. No email or sign posted to not use the elevator). They is an inexcusable lack of communication that left one resident I talked to unable to get into the bldg because mgmt didn't tell us they were upgrading security access that day. My advice is to look eleswhere
    Manager

    1/5/2021

    MAA McKinney Avenue I
    Hi, we appreciate your feedback, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at [email protected] and allow us 48 business hours for a response. Take care!
    1 Previous Review

    Previous Review

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    Resident 786916

    Verified Resident ā€¢ 1999 - 2020

    7/3/2020

    My experience has been that property management has consistently shown delayed maintenance, i.e. the filthy stairwells and the hallways landings. The one on the 3rd floor looks like vomit. I have also been trying since Feb 2019 to get a handle replaced on one of the fire doors that was laying in the hallway for 4 months. Still no handle. Property management is selective on their email communications. Recently security access to the apartment and parking garage was completed with NO ADVANCE NOTICE to residents to allow them to ensure their key fob worked. We have been without an onsite mail room for months with absolutely no update on status and expected completion date. I can not recommend any apartment community managed by MAA,
      Manager

      7/14/2020

      MAA McKinney Avenue I
      We are disappointed to hear that you are not having a more positive experience with us at Post Square. We would like the opportunity to connect with you so we can make your experience more positive. Please contact us at [email protected] and allow 48 business hours for a response - we look forward to hearing from you.

      Review 52 out of 128

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