Initially moving into this property and neighborhood was a positive experience. However as time progressed both have deteriorated especially the neighborhood. Now the office personel overall throughout the years are cordial, respectful, and treat you as valued tenants. With the exception of one individual. The former Leasing Consult now Assistant Manager Mercedes Alvarez has the worst interpersonal skills I've ever encountered. Many residents have the same complaint of how she speaks at them and not with them. I've observed on different occasions where she was short with residents asking them to leave the office. There is a significant difference in how the past and present office and maintenance staff interact with the residents opposed to the current Assistant Manager. They speak with you in a respectful, congenial tone. I've noticed over the years the different styles of addressing agitated tenants. The Property Managers from Rose to Adriana, Assistant Managers from Yolanda to Christina, and Leasing Consultants from Christina to Alex with the exception of Mercedes deescalate problems with upset tenants. Mercedes as a Leasing Consultant and especially since her promotion to Assistant Manager exhibits a know-it-all, combative tone the majority of the time. Hopefully in time the neighborhood will be transformed back into the positive community it was. In addition it would behoove you to make a change in the management team on this property. Not the entire team but just one member that's not really a team player. Upon observation she appears only concerned with her own clawing up advancement not the improvement of the Summer Hill community.
