at the beginning the experience was ok. we have had several issues with the A/C unit. when we first moved it did not work and we had several emails back and forth until the office manager finally came to our apartment and realized it was not working and replaced unit. during the past years other issues with thermostat and unit making noise and not cooling properly, putting work orders and no one communicating to see if work order was address. we never hear from anyone, but notice status online stated complete, when in fact issues is still the same we are seriously considering in moving.
Manager
11/7/2016
MAA Bear Creek
We are very sorry to hear about your experience with our maintenance staff. We at Colonial Grand at Bear Creek pride ourselves on providing the highest quality service, and would like for you to know that we are continuously working to ensure our staff reflects these high standards. If you would like to discuss this issue further, please visit the leasing office.