The staff are friendly but the maintenance team is horrible. It routinely takes weeks to have your maintenance request addressed. I couldn't open my front door at one point and it was a month before they fixed it. Another lady I knew had roaches in her apartment. Now my garage won't open and it's been 3 weeks since I submitted the request. Still no fix. My dishwasher doesn't work, even though they say it's working fine. The nice thing is that my neighbors are all respectful but that's more attributable to good luck. Supposed to be gated but the gate is frequently broken and they charge you a non-refundable fee for a remote. So you have to enter a stupid code every time you come home if you don't want to pay the fee. Just another way to get your money. One other thing- they have two pools but the one at the back of the property is often neglected. Obviously, I'll be moving when my lease is up. The rent is too high to deal with these kind of issues.
Manager
2/7/2017
MAA Bear Creek
We appreciate you taking the time to provide feedback and appreciate you making Colonial Grand at Bear Creek your home! We are constantly looking for ways to improve, and information like this helps. Please do not ever hesitate to contact us in the office with any difficulties or concerns, or to let us know if there is anything we can do to make your life here better!