Elan Keller Ranch
anonymous
Resident • 2021 - 2022
5/5/2022
Surprises galore, but not the good kind.
This place has been SUCH a disappointment from the literal first day that I moved in. The place wasn't built well (as is the case for most new apartments in the area). There have been SEVERAL maintenance issues with my unit (most have been quickly resolved). But the part that is the MOST frustrating is how this place is managed. The manager disputes that there are "random" charges posted to our accounts, but this is simply just the case. Just so happened to check my portal yesterday (the 4th of the month) to see another surprise charge after my bills for the month have been paid in full. Literally every other apartment complex that I've lived in had the same charges every month (with the exception of water). Garbage? Same. Trash pickup? Same. Not here. Now throw in a "parcel locker fee". Is this relating to the AWFUL Fetch service this complex forces its residents to use? I have NEVER had so much headache while living in an apartment as I have while living here. Not even close. I will not be renewing my lease (as seems to be the case with everyone else that I have talked to).5/12/2022
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