2828 at Royal Oaks Apartment Homes
#7,910 #187 #1,294

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2828 at Royal Oaks Apartment Homes

2828 Hayes Road , Houston, TX 77082
(487 Reviews & Surveys)
$1,165 - $1,930/mo

Move-In Specials

Zero deposit community! Plus, two months on us! On Select units. Limited time only!

Reviews

3.2 rating

317 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1285993

Verified Resident 2024

10/9/2024

Well, when I moved in, I met Tabitha and she was the best leasing agent that was in the office. She accommodated me very well and I love the apartment. It was clean. It's immaculate and I'm grateful to be in this community.

    Review Author Icon

    Resident 1285088

    Verified Resident 2024

    10/6/2024

    My experience was Great. Mia was very helpful with my whole process. She even placed my apt on hold for me. Tabbi was very welcoming and warm when turning in my keys. Im really happy in my new home thank yall!

      Review Author Icon

      Resident 1284928

      Verified Resident 2024

      10/6/2024

      The number of roaches and bugs in my apartment is overwhelming, and maintenance never addresses the issue despite multiple requests for assistance. It's becoming a serious problem that needs immediate attention. Also when I moved in, the paint is already coming off of my bathroom sink and bathtub. A lot of outlets do not work, etc.

        Manager

        10/8/2024

        2828 at Royal Oaks Apartment Homes
        Hello, we are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible. Please reach out to us at (833) 798-4386 at your earliest convenience and we will do our best to resolve this with you.

        Updated Review

        Review Author Icon

        Resident 1277653

        Verified Resident 2024

        9/20/2024

        10 out of 10 overall a great place to live I just move in and I love my apartment I have a great view of pool which is beautiful at night and I work nights so I also like that the community is secure especially for me coming in late nights

        Manager

        9/22/2024

        2828 at Royal Oaks Apartment Homes
        Hi, thank you so much for taking the time to leave us this valuable feedback. We genuinely appreciate your input and we're thrilled to hear that you had a positive experience here at 2828 Royal Oaks. It brings us great joy to know that we were able to meet your expectations and provide you with a wonderful living experience.
        Review Author Icon

        Resident 1276559

        Verified Resident 2024

        9/1/2024

        So far so good I hope it stays this way and I hope I have made a good decision to move here the community is nice it's quiet they also need to keep the pool clean it's not so clean and all the butt cigarettes around the pool and cans needs to be addressed

          Manager

          9/4/2024

          2828 at Royal Oaks Apartment Homes
          Hi, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please reach out to us at (833) 798-4386. We would like to discuss your feedback to see how we can improve and turn your experience with 2828 Royal Oaks around! Thank you, -2828 Royal Oaks
          Review Author Icon

          Resident 1276111

          Verified Resident 2024

          8/30/2024

          My move in date was was respected , everything was very smooth . was super helpful and answered my tons of questions I had . She always made sure I was at ease when moving in and very accommodating.

            Manager

            9/2/2024

            2828 at Royal Oaks Apartment Homes
            Hi, thank you for the high star rating! We strive to deliver an excellent experience, and are glad you found this to be the case.
            Review Author Icon

            Resident 1274745

            Verified Resident 2024

            8/25/2024

            Mi experiencia ha sido mala desde el primer momento , no prestan atenci?n a los requerimientos de reparaciones de las unidades as? como tampoco prestan atenci?n a los reclamos de molestia por vecinos

              Manager

              8/27/2024

              2828 at Royal Oaks Apartment Homes
              Hola, nos gustaría tener la oportunidad de entender dónde no cumplimos con sus expectativas. Comuníquese con nosotros al (833) 798-4386 lo antes posible y haremos todo lo posible para resolver este problema con usted.
              Review Author Icon

              Resident 1263997

              Verified Resident 2024

              7/30/2024

              It was awesome and appreciated how I was treated from start to finish. Everyone I encountered was pleasant to deal with and that means alot. I've already made my mine up to sign another lease ..so Thanks ?? ?? ??

                Manager

                7/31/2024

                2828 at Royal Oaks Apartment Homes
                Hi, thank you so much for taking the time to leave us this valuable feedback. We genuinely appreciate your input and we're thrilled to hear that you had a positive experience here at 2828 Royal Oaks. It brings us great joy to know that we were able to meet your expectations and provide you with a wonderful living experience.
                Review Author Icon

                Resident 1258391

                Verified Resident 2024

                6/25/2024

                It's a nice community, but at night there are a lot of people out. The pool gets crowded fast and when it does you see a lot of glass bottles and bags of chips everywhere. The apartment itself needs a lot of cleaning right when you move in. Overall the apartment and the community is okay.

                  Manager

                  8/16/2024

                  2828 at Royal Oaks Apartment Homes
                  Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
                  Review Author Icon

                  Resident 1255469

                  Verified Resident 2007 - 2024

                  6/7/2024

                  The noise and parties and grilling on patios has to stop. The noise on the weekends and evenings after office staff has gone has gotten out of control. Especially the 10,11 and 12 building. Please offer courtesy patrol as an option for residents to call and complain and have them ask to turn it down or stop grilling. Parties are out of hand on the weekends and run sometimes into 3 am

                    Manager

                    8/16/2024

                    2828 at Royal Oaks Apartment Homes
                    Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
                    Review Author Icon

                    Resident 1241220

                    Verified Resident 2023 - 2024

                    5/19/2024

                    The apartment has been taken over by new management and they seem to be doing a good job with informing us of things that are happening around compound. They done an impeccable job with the ugly dumpster garbage . The grounds look cleaner the front of my apartment door is much cleaner outside . Great work. The apartments are quite big and comfortable it is an older apartment but workmanship needs to be neater with painting in the baths and kitchen are faucets needs to be updated. And things in general needs to be updated.

                      Manager

                      8/16/2024

                      2828 at Royal Oaks Apartment Homes
                      Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
                      Review Author Icon

                      Resident 1250220

                      Verified ProspectVisited 2024

                      5/10/2024

                      I think it's better to see the apartments in person than online because in my case in the apartments that were shown to me in 2828 Royal Oaks the person who attended me was very specific and showed me every detail of the apartment and that's a very good thing because that way you know what you're about to grab and you're sure that you like the place and it's comfortable

                        Manager

                        8/16/2024

                        2828 at Royal Oaks Apartment Homes
                        Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
                        Review Author Icon

                        Resident 1249547

                        Verified Resident 2021 - 2024

                        5/7/2024

                        My experience has not been good here. The rent increased and I don't have any new interior! My unit looks like 1975! And I am paying $1440.00 a month. When I first moved here my rent was $1005.00 and now it's ridiculous. They don't pressure wash the stairs or walkways and they just look nasty. With trash debris and sticky stuff! I'm embarrassed to invite people over. The staff is rude. And it makes it difficult to ask them anything.

                          Manager

                          8/16/2024

                          2828 at Royal Oaks Apartment Homes
                          Hello, we are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible. Please call us at (833) 798-4386 so we can work towards a solution. Thank you and have a great day.
                          Review Author Icon

                          anonymous

                          Resident 2022 - 2024

                          5/6/2024

                          If I could give zero stars, I would.

                          If I could give zero stars I would. I WOULD write about my experience at this apartment complex; however, that will be for a different day. My current issue is the fact that I had given my 60 day notice to move out and under this new management company, my rent was not prorated like it is supposed to be for this month, I was charged double for trash, double for water, charged two utility handling fees, and I was charged pet rent after updating my pet profile to ESA. Yes, I understand an email went out saying that residents would pay double for water this month because water was not charged last month; however, according to my BILL, I WAS charged last month. I have emailed a total of SIX TIMES with no response. I have called FIVE TIMES and left two voicemails with no answer and no call back. I also have two police reports filed from living here. My car was broken into and attempted to be stolen (first police report), so I got a garage thinking that would make me feel more secure. My garage was then broken into (second police report), and after 3 months,… See More>
                            Manager

                            8/26/2024

                            2828 at Royal Oaks Apartment Homes
                            Hello, we are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible. Please call us at (833) 798-4386 so we can work towards a solution. Thank you and have a great day.
                            Review Author Icon

                            Resident 1248632

                            Verified Resident 2023 - 2024

                            5/3/2024

                            I loved it , no complaint. Would love to stay if their was 3 bedrooms available but not sure if available. My kids love it here along with there friends they made. I unfortunely need more space then the 2 bedroom

                              Manager

                              8/16/2024

                              2828 at Royal Oaks Apartment Homes
                              Hello, thank you so much for taking the time to leave us this valuable feedback. We genuinely appreciate your input and we're thrilled to hear that you had a positive experience here at 2828 Royal Oaks. It brings us great joy to know that we were able to meet your expectations and provide you with a wonderful living experience.
                              Review Author Icon

                              Resident 1248619

                              Verified Resident 2023 - 2024

                              5/3/2024

                              Upon moving into 2828 Royal Oaks in 2023 I loved it, however that paradise quickly came to an end when CAF management took over in 2024. Please continue to look elsewhere for residency as you will pay money to be unheard and mistreated all while living in infestation and a non fully operational unit.

                              Manager

                              8/16/2024

                              2828 at Royal Oaks Apartment Homes
                              Hello, thanks for taking time to give feedback about your experience with us. Your input matters! Please reach out to us at (833) 798-4386 at your earliest convenience and we will do our best to resolve this with you.
                              Review Author Icon

                              Resident 1247624

                              Verified Resident 2023 - 2024

                              4/28/2024

                              I never had a problem during my staying at 2828 Royal Oaks. Recently with the new management I had issues with the rent payment method and also maintainance work. Trash was also an issue since we been having to wait weeks for the roll off to come back.

                                Manager

                                8/26/2024

                                2828 at Royal Oaks Apartment Homes
                                Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
                                Review Author Icon

                                Resident 1244871

                                Verified Resident 2023 - 2024

                                4/16/2024

                                Hola amigos de la nueva administraci?n!! A mi esposo, a mis dos perrhijos y a m?, nos encanta vivir aqu?, nos encanta nuestro departamento, sentimos como si estuvieramos en nuestro propio hogar ? y lo mejor son pet friendly ???? Gracias por estar pendientes de nuestros comentarios, ?xitos en sus nuevas funciones!!

                                Manager

                                8/26/2024

                                2828 at Royal Oaks Apartment Homes
                                Hola, muchas gracias por tomarse el tiempo de dejarnos estos valiosos comentarios. Realmente apreciamos su aporte y estamos encantados de saber que tuvo una experiencia positiva aquí en 2828 Royal Oaks. Nos alegra mucho saber que pudimos cumplir con sus expectativas y brindarle una maravillosa experiencia de vida.
                                Review Author Icon

                                Resident 565195

                                Verified Resident 2023 - 2024

                                4/7/2024

                                Nice architecture and layout, it has a Miami-like feeling living in here. I like the sense of being in a resort at times, unfortunately some neighbors play music (bass) to loud. One thing I find very disgusting is the trash bags laying outside of the apartments doors.

                                  Manager

                                  8/26/2024

                                  2828 at Royal Oaks Apartment Homes
                                  Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
                                  Review Author Icon

                                  Resident 1239232

                                  Verified Resident 2024

                                  3/29/2024

                                  Terrible. The move in process was stressful. My leasing agent lacked professionalism. When I first walked into my unit there was roaches crawling on the wall. Roaches living in appliances. I regret signing that contract.

                                    Manager

                                    8/26/2024

                                    2828 at Royal Oaks Apartment Homes
                                    Hello, we are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible. Please reach out to us at (833) 798-4386 at your earliest convenience and we will do our best to resolve this with you.
                                    Review Author Icon

                                    anonymous

                                    Resident 2022 - 2023

                                    5/28/2023

                                    Horrible experience so far

                                    Me and my fiance have been living in this complex since September of last year, and when I say this has been the worst living situation I have ever experienced... I mean it. The roaches alone make this place near unlivable and pest control barely exists (we've had to buy roach bait, Raid, and other solutions out of our own pocket). Our AC filter wasn't changed when they said it would be, and that was a month ago. We sent them maintenance requests for our washer, that took a month and multiple office trips for them to even replace, and our ice maker that we put a request in for when we moved in has still not even been looked at. And don't even get me started on the noise. The residents here genuinely seem to have no respect for anyone else, especially the ones that use the pool. Blaring music all the time, dogs off of leashes (I've had to pick my dog up to keep her away from unleashed dogs more than once living here), people grilling on their balconies, it goes on. Our neighbors are constantly loud and despite sending MULTIPLE complaints in and them telling me… See More>
                                      Review Author Icon

                                      anonymous

                                      Resident 2022 - 2023

                                      3/28/2023

                                      DO NOT RECOMMEND

                                      I would not recommend this complex for several reasons. The first being the plumbing. I cannot express how frustrating it is for water to continually come through the floors, the walls, the ceilings, etc. I have spent so much money replacing things from water damage. Secondly, the area is extremely dangerous. There have been multiple burglaries and drug/cash exchanges in this complex. Someone stole my puppy off the balcony a few months into moving here. My packages are stolen all the time and I always have different units mail in my mailbox and never seem to receive my own. This complex is also located across the street from a “hoe walk” so be mindful of your young children. The security people always sleep in they car or big chilling in the apartment gym. Lastly, although the renovations may look appealing, looks can be very deceiving.. the floor peels and the mold is overbearing. The maintenance team does their absolute best to respond to concerns however this is dang near an every a month thing and a big inconvenience.. it’s not enough to “do our best to fix it or respond to concerns” when your entire living experience is overwhelming. Again.… See More>
                                        Review Author Icon

                                        gwalker1991

                                        prospectiveVisited 2021

                                        9/7/2021

                                        This has been the worst experience I have ever had with trying to lease an apartment. Do not even think of moving here. The staff has very poor communication with current and potential tenants and even amongst themselves. They were never on the same page and I always had to go to the complex to speak with someone since they do not answer the phone and do not answer emails. The regional property manager does not respond to emails either. The day of my initial move in date (08/19/21), I was told that the unit was not ready 30 minutes after being told I could come get the keys. I gave them an additional week to prepare the unit so they would not rush. The second move in date (08/27/21), they called me the day before because they leased me a classic unit when I requested a renovated one. The THIRD move in date (08/31/21), I inspected the unit before signing the lease and it was uninhabitable. See attached pictures. There were exposed outlets, bugs (gnats and huge flies), the thermostat was hanging off of the wall, there was no hot water, the bath tub was PAINTED, the overall paint… See More>
                                          Review Author Icon

                                          anonymous

                                          prospectiveVisited 2021

                                          7/14/2021

                                          The apt location and the beautiful pools caught my attention. However, the website gives false advertisement regarding special offers, the rental agent- Jessiea is not accurate when it comes to legit leasing information and she seems to not be very knowledgeable of how the qualification criteria is suppose to be in approving or denying applications. I am so glad they don't require any other fees to be paid upfront besides the application fee, otherwise I'm sure it would be total chaos on a daily basis here. Thankful for a non-costly, unprofessional and ridiculous experience.

                                            Review Author Icon

                                            anonymous

                                            prospectiveVisited 2021

                                            7/14/2021

                                            I recently went in for a tour of the apartments and let me start by saying, the management team is RUDE. -------- the consultant was rude and so was the Property Manager- ---- t I paid $50 for the app and they told me not to worry about the $200 Deposit, somehow I was STILL CHARGED the $200. They told me the couldn’t hold my unit even after taking the deposit out of my account! No one told me that I was denied for whatever reason so when I asked when I should receive my refund for the deposit ---- told me to talk to her attorney.

                                              Floor Plans & Pricing

                                              1 Bedroom

                                              A3

                                              1 Bed, 1 Bath

                                              $1,289 - $1,369

                                              24 Available Units

                                              See Floor Plan Details

                                              A2

                                              1 Bed, 1 Bath

                                              $1,165 - $1,240

                                              17 Available Units

                                              See Floor Plan Details

                                              A1

                                              1 Bed, 1 Bath

                                              $1,190 - $1,285

                                              11 Available Units

                                              See Floor Plan Details

                                              2 Bedrooms

                                              B1

                                              2 Beds, 1 Bath

                                              $1,390 - $1,625

                                              10 Available Units

                                              See Floor Plan Details

                                              B5L

                                              2 Beds, 2 Baths

                                              $1,905 - $1,930

                                              7 Available Units

                                              See Floor Plan Details

                                              B3

                                              2 Beds, 2 Baths

                                              $1,610 - $1,670

                                              5 Available Units

                                              See Floor Plan Details

                                              B2

                                              2 Beds, 2 Baths

                                              $1,415 - $1,510

                                              See Floor Plan Details

                                              B4

                                              2 Beds, 2 Baths

                                              $1,665 - $1,785

                                              See Floor Plan Details

                                              Disclaimer: Special, prices and availabilities subject to change.

                                              epIQ Ratings

                                              What is epIQ?

                                              The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                              epIQ Report Card

                                              In partnership with SatisFacts™

                                              Community epIQ Grade

                                              B
                                              B

                                              Renter Ratings

                                              B

                                              Review Ratings

                                              Noise

                                              3.5

                                              Grounds

                                              3.6

                                              Safety

                                              3.6

                                              Office Staff

                                              3.6

                                              Maintenance

                                              3.4

                                              Neighborhood

                                              4.5

                                              Survey Ratings

                                              SatisFacts™ Tour Survey

                                              SatisFacts™ Move-In Survey

                                              SatisFacts™ Maintenance Survey

                                              SatisFacts™ Renewal Survey

                                              Review Count

                                              B

                                              Number of reviews in the past 365 days

                                              20

                                              Manager’s Review Engagement

                                              A

                                              Percentage of reviews responded to

                                              90.00%

                                              Manager’s Review Reply Time

                                              D

                                              Average time to respond to reviews

                                              64.55 days

                                              View Community Timeline
                                              View Community Timeline

                                              Features & Amenities

                                              Laundry
                                              • In-Unit Washer and Dryer
                                              Parking
                                              • Options For Attached Or Detached Garages
                                              Pets
                                              • Cats Allowed
                                                Pet Limit: 2
                                                Less Info
                                                More Info
                                              • Dogs Allowed
                                                Pet Limit: 2
                                                Less Info
                                                More Info
                                              • Animal type not listed Allowed
                                              Other
                                              • 2" Faux Wood Blinds
                                              • 9Ft High Or Vaulted Ceilings
                                              • Bark Park and Dog Wash Station
                                              • Elegantly Framed Mirrors
                                              • Energy Efficient Stainless Steel Appliances
                                              • Faux Wood Floors
                                              • Fitness Center
                                              • Granite Countertops
                                              • Large Closets
                                              • Lush Landscaping And Outdoor Common Areas
                                              • Modern Business Center Equipped With Apple Computers
                                              • Modern Open Floor Plans
                                              • Pet-Friendly Community with Waste Stations
                                              • Pool Deck Seating With Cabanas, Outdoor Tvs, And Grilling Area
                                              • Pool View
                                              • Premium Custom Cabinetry
                                              • Premium Hardware and Lighting
                                              • Premium Kitchen Lighting and Subway Tile Backsplash
                                              • Private Balcony/Patio
                                              • Resident Clubhouse With Wifi And Gourmet Coffee Bar
                                              • Scenic Picnic Area With Outdoor Grills
                                              • Two Resort Style Swimming Pools
                                              • Valet Trash Service
                                              • Vibrant Community Social Events
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                                              Office Hours

                                              • Sunday: Closed
                                              • Monday: 09:00 AM - 07:00 PM
                                              • Tuesday: 09:00 AM - 06:00 PM
                                              • Wednesday: 09:00 AM - 07:00 PM
                                              • Thursday - Friday: 09:00 AM - 06:00 PM
                                              • Saturday: 10:00 AM - 05:30 PM
                                              This community is managed by

                                              CAF Management

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                                              A-
                                              Communities
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                                              Questions & Answers (0)

                                              Frequently Asked

                                              How is 2828 at Royal Oaks Apartment Homes Rated?
                                              Based on 487 number of votes by renters, 2828 at Royal Oaks Apartment Homes is currently rated 3.2 out of 5 stars.
                                              How satisfied are residents with the upkeep and overall appearance of the grounds at 2828 at Royal Oaks Apartment Homes?
                                              2828 at Royal Oaks Apartment Homes is rated 3.6/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                              How effective was the maintenance team when resolving your problem?
                                              2828 at Royal Oaks Apartment Homes is rated 3.4/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                              What are noise levels like at 2828 at Royal Oaks Apartment Homes?
                                              2828 at Royal Oaks Apartment Homes is rated 3.5/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                              How safe is 2828 at Royal Oaks Apartment Homes?
                                              2828 at Royal Oaks Apartment Homes is rated 3.6/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                              How satisfied are residents with the neighborhood?
                                              2828 at Royal Oaks Apartment Homes is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                              How satisfied are residents with the staff at 2828 at Royal Oaks Apartment Homes?
                                              2828 at Royal Oaks Apartment Homes is rated 3.6/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                              How often does management engage with reviews?
                                              Managers have responded to 90% of their community reviews in the past year.
                                              How quickly does management engage with reviews?
                                              Managers have replied within 64.55 days to their community reviews in the past year.
                                              Who manages 2828 at Royal Oaks Apartment Homes?
                                              CAF Management
                                              What is the pet policy at 2828 at Royal Oaks Apartment Homes?
                                              Cats Allowed
                                              Pet Limit: 2
                                              Dogs Allowed
                                              Pet Limit: 2
                                              Animal type not listed Allowed
                                              What types of floor plans are available?
                                              1 Bed, 1 Bath
                                              2 Beds, 1 Bath
                                              2 Beds, 2 Baths
                                              What is the move-in special?
                                              Zero deposit community! Plus, two months on us! On Select units. Limited time only!

                                              Contact Property

                                              2828 at Royal Oaks Apartment Homes

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                                              2828 at Royal Oaks Apartment Homes is an apartment in Houston in zip code 77082. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,165 - $1,930. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, Missouri City, Pearland, South Houston, Fresno, Manvel, Pasadena, Arcola, Cypress, and Humble.

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