3.5 rating
472 total reviews
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anonymous
Resident • 2024
10/9/2024
Resident • 2023 - 2024
6/5/2024
Arnold is Awesome
My washing machine is turning off in the middle of cycles. I had one tech come out twice, but the issue would not happen. As soon as he left, it did it again. I called back and Brian told me the Maintenance Manager would come by. Arnold came in calm, collected, patient, and ready to help. We got the opportunity to just chat while the washing machine was running. The cycle started at 45 minutes. It did not turn off until it hit 25 minutes. I was so thankful for her patience because if he had not waited, he would not have seen it happen. Arnold let me know he is going to get a replacement out to me within a week or so. He let me know that he will keep me updated. I enjoyed having him in my unit and I'm so thankful to him for the patience to find & see the issue.
6/10/2024
Updated Review
anonymous
Resident • 2018 - 2024
4/12/2024
Quick Service
I needed a couple of things done in the restroom like a leaky faucet and toilet. Raymundo came to fix the items. He performed the maintenance quickly and correctly. I appreciated the quick service from him and the IMT team.
4/15/2024
anonymous
Resident • 2022 - 2024
3/21/2024
Excellent and quick attention in solving my problem
The entire maintenance team is extremely friendly and very competent, as well as quick to find the solution to my requirements. I'm very grateful . They have resolved the problems in the apartment and made the necessary repairs in less than 24 hours. an excellent team
3/25/2024
anonymous
Resident • 2011 - 2024
2/26/2024
Trash!!
These are by far the worst apartments i have ever encountered in my life!!!!!!Water is off every other day.The Ac never works. They don't ever fix anything on time. Just raggedy!!! Everything is falling apart. Do not move here!! I am warning you!! The only person in the office that is nice and helpful is Jennifer!!! The short manager is useless and rude!!
3/4/2024
anonymous
Resident • 2020 - 2024
2/7/2024
Standard but nothing to write home about
Location and apartment size is probably the best thing about living here. Otherwise its pretty meh. Roaches will be seen no matter how many times they come to spray. Mold on the walls was covered by paint until a more recent request where they seemed to wipe them clean with a bleach smelling substance. However whoever did it left a DIRTY WET RAG ON MY BEDROOM FLOOR. Disgusting to say the least.
2/13/2024
Paty_O
Resident • 2022 - 2024
1/31/2024
Good service
The maintenance team was very efficient! I am glad brayan made the experience go by seamlessly and fast. I felt well taken care off and won’t get anxiety reaching out for help or questions. Thank you guys!!
2/2/2024
Jj_C802
Resident • 2024
1/31/2024
Buen trabajo
Excelente servicio del joven brayan. Fue muy amable y atento an mis preguntas referente a las necesidades de mi mantenimiento del apartamento. Muy buen trabajo! Agradezco mucho la rapides en la que llegaron a completar el servicio
2/2/2024
anonymous
Resident • 2023 - 2024
1/31/2024
quick response
Brayan was knowledgeable and accommodating. He helped my family in a quick and timely manner. The maintenance crew also was very respectful coming in to my residence. I couldn't be happier! Thank you.
2/2/2024
anonymous
Resident • 2021 - 2024
1/31/2024
Good costumer service
Whenever I’ve submitted a service request, it has always been completed promptly. Brayan tends to all question and concerns about my unit by providing me with all the necessary details on the process.… See More>2/23/2024
anonymous
Resident • 2023 - 2024
1/19/2024
Horrible experience.
Good Afternoon. My experience living in this apartment has been utterly disappointing. From the mold on the walls and them being painted over by maintenance , This is how people GET SICK , to the water being shut off almost THE WHOLE DAY EVERY OTHER WEEK claiming a “pipe burst”. The property manager answer to pipe burst is “Its an old building” . People are continuously moving in and out of Chimney Rock apartments from the causes of CONTINUOUS inconveniences . They have fleas in the grass, Dumpsters around the areas that are mostly overflowed.. Talk about appearance. Office having to send 3-5 emails delaying the time the water is supposed to turn back on, Its simply horrible. I do NOT advise anyone to live in these apartments especially not building 1. Drunk tenants up all night listening to loud music and partying coming up to peoples door upset about puppies barking! Units reeking of Marijuana with kids living here . ------. The towing company Towing cars for money and not having valid reasons. The company is EXTREMELY FRUGAL. Please for your sake. Move somewhere worth spending money month to month on. “YOU GET WHAT YOU PAY FOR”!
1/29/2024
anonymous
Resident • 2019 - 2023
11/9/2023
Mauricio is efficient and professional staff. The quality of work his work is top-notch; he fix problems thoroughly and ensure it don't recur. Communication is clear, and he always explain the issue and the steps taken to resolve it. Additionally, He leaves the area clean and tidy after completing the maintenance tasks.
11/9/2023
Resident • 2023
11/2/2023
Awesome Resident Service
Daniela has been absolutely fantastic in assisting me with any questions or issues I had when I first moved in back in September. She is very customer-focused and a great asset to the recruiting team at the 5401 Chimney Rock Road apartment complex. I am enjoying my new home, and it is all thanks to Daniela! Jim Dallavalle Apt 163
11/3/2023
anonymous
Resident • 2008 - 2023
7/21/2023
Pedro did such a Great job with my servicie to my apartment. I definetly would recommend him to any neighbor. Speaks both languages. On time and Ready to help anyone. Thanks you so much pedro great job
7/24/2023
anonymous
Resident • 2020 - 2023
7/7/2023
Unsatisfactory Maintenance Work
I’ve lived here for 3 years and for the most part, the complex is tolerable, especially considering the price. However, maintenance work is performed carelessly. For just one example, dishwasher has been leaking whenever it’s used for MONTHS. I’ve filed multiple requests and the issue has been “fixed” multiple times, but it never actually has. The dishwasher was “fixed” again for the 3rd or 4th earlier this week, but it leaked again and almost flooded the whole kitchen. Literally I walked into the kitchen to my entire floor and all my mats being soaking wet, so that was a nightmare to deal with. Also, a panel on the ceiling in my bathroom was falling open and that was promptly fixed. However, apparently the panel was connected to the AC system, and the work done caused a disgusting backup in my shower drain. The stuff that came out into my shower literally looked like human waste or vomit but I was informed that it was just the inside of the plumbing/AC unit. I called the apt for the man to return and when he did, he was not even surprised about the horrible mess in my shower because he knew that… See More>7/14/2023
Paul_N379
Resident • 2023
5/31/2023
Rapid maintenance service!!!
I really appreciated for the fast maintenance service. The office staffs and the maintenance crews were very friendly and nice. I’d recommend for anyone wants to move here. The place is very close to the daily commutes such as Walmart.
6/5/2023
Resident • 2015 - 2023
5/5/2023
We love our 8 years here and sticking around for more.
Everyone has made us feel welcome and comfortable. The decision to upgrade to a bigger unit after 7 years was the best one for MULTIPLE reasons. Now my brother and I are about to enter year #9! We love the location, view, parking and security. My Son has been here since an infant and is happy to call this home. Everyone has been kind and helpful from the staff (Jennifer/Brittany) to the maintenance (Bryan/Marco).. Marco keeps our home in good shape. When my car was in the shop and I didn't use uber.. I discovered how convenient it was to walk to nearby places and get to the bus stop very close to the complex.
5/10/2023
anonymous
Resident • 2023
4/13/2023
Great management
Love my apartment its large ,washer and dryer , good matinance men.It was hard to find washer and dryer in an apartment . The office staff is friendly they have events for the residents. I says check them out. Jenifer was my agent she made the application process easy
4/13/2023
anonymous
Resident • 2018 - 2023
4/7/2023
Croud at night
People are shouting and playig music at night , can not sleep well night , Croud and robery everytime.There is no security feeling unsafe and even report to office they dont care so dont recommend this apartment
4/17/2023
anonymous
Resident • 2021 - 2022
10/29/2022
5401 Chimney rock
Dear chimney rock thank you for always providing us with great and consistnet service. I feel like you truly carry a staff that cares. Property feels safe and maintenace team rocks! I would like to shout out to Cameron in the leasing office for always takin care of us.
11/7/2022
anonymous
Resident • 2022
10/22/2022
Move in
Cameron has been extremely helpful and understanding during the whole process. She was attentive and showed a genuine interest in helping as much as she could, including recommending electric and Wi-Fi services. Processes of the move in where outlined in a clear, easy to understand manner and service requests were done in a timely fashion.
10/24/2022
anonymous
Resident • 2013 - 2022
10/4/2022
Great staff
Cameron was extremely helpful in assisting me with kiosk this month, she has lots of energy. If you are looking for a great community that is consistent and has an amazing maint team check this place out! Great job guys!
10/17/2022
Resident • 2021 - 2022
8/24/2022
Great team.
I have been living here going on my second year. I always recommend these apartments to my friends the maintenance is very friendly and they are always helpful. I had my AC go out in the middle of the night and they sent someone that same night and my AC was fixed in less than 12 hours. The pool is always open closes just for cleaning. The team in the front is always attentive and always answering my phone calls I’ve never had a problem with them. The mail room is nice new and upgraded. I always recommend.
8/31/2022
anonymous
Resident • 2018 - 2022
8/16/2022
Maintenance is always on point. I never had no issues with them fixing things in a timely manner. They are also very professional, polite, and attentive. They also make sure they keep the property up nice
8/22/2022
anonymous
Resident • 2022
8/16/2022
Work Order Request
Maintenance was timely and professional. I submitted the work order request on 8/15 and they came out to fix the issues on 8/16 AM. They worked quickly and efficiently. They also made sure that I felt satisfied with their work.
8/22/2022
1B
1 Bed, 1 Bath | 754 sq. ft.
$895
3 Available Units
See Floor Plan Details
1A
1 Bed, 1 Bath | 615 sq. ft.
$935
3 Available Units
See Floor Plan Details
1C
1 Bed, 1 Bath | 891 sq. ft.
$1,035
3 Available Units
See Floor Plan Details
1D
1 Bed, 1 Bath | 961 sq. ft.
$865
See Floor Plan Details
2A
2 Beds, 2 Baths | 1,040 sq. ft.
$1,290
3 Available Units
See Floor Plan Details
Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings
Noise
4.3
Grounds
3.8
Safety
3.4
Office Staff
3.8
Maintenance
3.9
Neighborhood
4.4
Survey Ratings
SatisFacts™ Tour Survey
SatisFacts™ Move-In Survey
SatisFacts™ Maintenance Survey
SatisFacts™ Renewal Survey
Review Count
Number of reviews in the past 365 days
13
Manager’s Review Engagement
Percentage of reviews responded to
92.31%
Manager’s Review Reply Time
Average time to respond to reviews
5 days
5401 Chimney Rock
5401 Chimney Rock is a 615 - 1,040 sq. ft. apartment in Houston in zip code 77081. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $865. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, Missouri City, Pearland, South Houston, Fresno, Manvel, Pasadena, Arcola, Cypress, and Humble.