Review History for couldbebetter09

Nice Apartments, but not so much with the staff

I have lived at AMLI on Eldridge sine the summer of '08 and almost from day one i have had an issue with the staff. I was told there was a special for 100 off first months rent or something so that was nice. So i paid my rent for the few days that i had lived there in june and when July 1st came i paid the full month minus the 100 special. Well I get a letter on my door on the 3rd or 4th of the month saying i was late with my rent and they were trying to charge me 50 for being late. I had to talk to three people all who acted like it was someone else's fault for their lack of communication. Well they made me come in twice after my first initial signing of all the lease agreement paperwork to sign it again, because they kept typing it up wrong. While signing my paperwork the second time, the staff there was very unprofessional and just kept saying bad things about ex employees and current employees, regardless if they were bad employees or not, you do not talk about them in front of tenants. So, until the hurricane issue I tried not to deal with anyone from the office at all, well I am understanding that they had nothing to do with the hurricane and we were very lucky. Well the problem I had was the way that the staff handled it. I received a phone call one afternoon and the first thing she tells me is that I wouldn't allow someone into my apartment and so they couldn't rip up the carpet. I told her I had been at work all day and so it wasn't my fault they couldn't get in! She was incredibly rude! I finally went up to the office a few times to try and get some information on what was going on with carpet and drywall and everyone told me they had no idea and the property manager doesn't work weekends(must be nice) and she is the only one who knows anything. finally about five days later i was able to talk to her and she was pretty rude herself, I asked her if they had an insurance policy if i got hurt on all the nails that were sticking out the ground in my floor, she told me it wasnt her problem. and if i got her it was my fault! I didn't put those nails there, how is it my fault? well finally i got carpet, which was nice, but the moral of the story here is, The apartments themselves are great inside, pretty, open, set up nice. but if you do not want to have to deal with unhelpful rude staff I might suggest going somewhere else that has the same kind of setup. There are plenty to choose from here in houston!