Review History for Verified Resident 789415

Calais Midtown


Updated Review

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Resident 789415

Verified Resident 2020

10/22/2020

Some upgrades on smart lock and thermostat but the lights are not in the system, so you dont really have any automations. The maintenance always come in home without resident notification and leave house without turning off lights.
    Manager

    10/23/2020

    Calais Midtown
    Hi There, Thank you for taking the time to leave us your feed back, we truly appreciate your candid review! We're in the middle of updating all of our smart home equipment and if you previously had smart devices, we're in the middle of syncing the lights to work with your new app. Anytime you submit a work order, we do have a 48-hour maintenance guarantee and we will ensure you work order is completed during that time span. If you would like us to call your prior to entering, please let me know by emailing me a [email protected] and I will add notes to your file for our maintenance team. I know we spoke yesterday and I apologized for the light that was left on and I wanted to sincerely apologize once again. If you have any questions or would like to discuss this further, please don't hesitate to call or email me. Kindest Regards, Dyllon Sharp - Community Manager [email protected] 713-520-8300
    1 Previous Review

    Previous Review

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    Resident 789415

    Verified Resident 2020

    7/10/2020

    It's a quiet community near restaurants and stores in a walkable distance. The staffs are respectful and nice to tenants. I wish they could have better delivery flow for tenants convenience, like each building should have their package room or lockers, as some deliveries get confused with building three, and didn't notice that it should be delivered to the package room in building one. I think only one elevator is available somehow in the building. The application process could be improved better. Safety could be improved as I heard people missing their belongs when having maintenance. There is a nice dog park.
      Manager

      7/16/2020

      Calais Midtown
      Good Afternoon, Thank you for taking the time to leave us your review, we truly appreciate your feedback. I would like to discuss your concerns with you further when you have a second. You can reach me directly at 713-520-8300 or [email protected]. Thank you, Dyllon Angelly - Community Manager [email protected] 713-520-8300

      Review 95 out of 336

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      Calais Midtown

      October 2024

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