Review History for anonymous

A TRULY HONEST REVIEW

I'm usually not one for writing reviews, but after reading the other reviews, I felt it was necessary to throw in my "two-cents." We've lived in The Reserve for almost three years, and our lease ends at the end of this month. We will definitely be leaving this place when that time comes! The complex is heading towards a steady downward spiral. I can recall two instances in the past year where we have come home to no running water (this is for every resident in the apt.), in other words (no toilet flushing, showers, tap water, etc). When these "water issues" occurred, they would last for more than 48 hrs. On numerous occasions maintenance has been called to our apartment for issues regarding the A/C cooling our unit. They show up a few days after our request, and the issue is never resolved. There is also a SERIOUS issue with parking. If you get home after 6PM on the weekdays, be prepared to walk very far to get to your apartment. They also have this "amenity" where you are FORCED to pay $40 for basic Comcast Cable that's tact on to your rent. If you have any additional features such as DVR, premium channels, home phone, internet, etc... you have to pay that directly to Comcast in addition to the $40 that is included into your rent. They tact on charges and fine you for every little thing, and it seems that money only goes towards changing out the landscaping at the apartment's entrance, which is changed weekly. Apartment upkeep has also gone down in the past few years. We have damage from Hurricane Ike in 2008 that still hasn't been fixed. We have requested power washing a few times because of the major bug and spider problems on and around the staircase and front door of our apartment unit, but it seems they only focus on it when a new resident moves in. There is also a serious rodent problem around the dumpsters, but the leasing office refuses to take care of this issue. We feel if management and the leasing office would take more initiative in the upkeep of the complex and listen to tenants request instead of FORCING unnecessary fees, the complex would be somewhat decent again. We wouldn't recommend this complex to anyone, because we've been shopping around for different complexes in the area and we've found a few that look way better, have way more sq footage at the same price.