Review History for Verified Resident 65205

MAA Woodwind


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Resident 65205

Verified Resident 2013 - 2014

9/3/2014

My experience with Reserve at Woodwind Lakes has been a little disappointing - maintenance staff is great, always courteous and friendly but office staff can be unprofessional and rarely return a phone call. The pool is nice but the gym is pretty small and most of the equipment needs to be repaired or replaced. The landscaping is really pretty but I think the money could be better utilized with better upkeep to the buildings. Also, the contracts the complex has without outside vendors are poorly managed. There were issues regarding the carpet in my apartment and it took numerous phone calls, missed appointments and shoddy workmanship before the job was finally completed. Once the job was completed I had to come in and scrub the adhesive off the floor because it was tracked all over my kitchen, dining, entryway and bathroom. Needless to say I will not be renewing my lease next year.
    Manager

    9/8/2014

    MAA Woodwind
    Thank you for taking the time to provide feedback. We are so sorry that your experience here has been disappointing. Our resident satisfaction is our top priority and we hate that you are unhappy. Please feel free to reach out to us in the leasing office or on our resident concern line at 866-620-1130 to discuss any concerns or issues. We would love to work towards a resolution and make your home here better!

    Review 339 out of 420

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