Review History for anonymous

Do your research..I wouldn't recommend

Where do I start...an employee named Ashley (not the girl working there now) really jazzed this place up and made it seem like 'the' place to live. Let me start with the positives becasue the list is short: 1) Rent is not outrageous..but when the incentive we received wears off I'm sure it will be. 2) Refer to number 1. Ok so now for the downside of living at "Estates" of Prosper... 1) How dare they call this place luxury. If this really is luxury, then I'd hate to see what 'normal' is to them. The carpeting is cheap (fibers clogged my vacuum for weeks after I moved in..and I have a Kirby). The countertops in the kitchen aren't level. 2) The crickets are terrible in my apartment. I find dead and live crickets everywhere. I guess it's better than spiders or roaches but the only animals I'd like to have in my apartment is my pet. 3) The noise level is very annoying. The neighbors play their music at all hours of the morning and night on any given day of the week. People slam their doors and causes loud noises (and not just a few times a day..they're running in and out ALL day and night). The kids are constantly screaming, cursing and loitering in your parking space...and their parents don't seem to care. Also, the grounds maintainance rev up their lawn mowers and weed whackers at the crack of dawn every Monday, so don't plan on sleeping in. 4) Inconsiderate residents. On several occasions our cars have been dinged by other doors..the worst one on our brand new car which not only chipped the paint but dented the door as well. When we complained to the management, they said they weren't responsible and told us to contact the non-emergency police. When the "police officer" showed up, he said there was nothing he could do b/c it was a civil matter. This officer had a nasty attitude and seemed to have no consideration for our property..as long as it wasn't his, right? 5) Management is TERRIBLE. Let's start with Rainee..the 'grounds manager'. She's too busy training people because of the outrageous turnover in their office that she has no time to take care of issues. She will try to blame it on you in some way and makes it seem like it's a burden to assist you. Vanessa..she's the worst one and very rude. I've heard her tell the other resident with me that he was blowing the situation out of proportion and laughed when he made a complaint. Ashley is only good for pointing where to drop off your rent check. She'll take down your number and promise to call you after reseaching an issue and will never call. The only person that shows any sort of empathy or concern for your problems is Katie. And good luck trying to escalate your problem to upper management, which is Western Rim Property Services. They will never return your call because all you'll get is a voicemail. They've been sued several times for misrepresenting their contracts..you can google it. 6) Pet owners put their disobedient dogs on their balconies to let them bark at all hours of the night. They also leave their dog's feces all over the grass and sidewalks. 7) The water bills are ridiculous. My electricity bill hasn't been too bad but give it time. I'm sure the day will come. For TV and internet, you have no choice but to go with DirecTv and DirecPath because we're too far from civilization to get anything else. Internet is always going out and we were told by a rep at DirecPath it would take 2 weeks..yes, 14 days for someone to come out and fix it. We were told by management we could keep our AT&T U-verse which was a lie. Cell phones don't get good service at all and we had to switch carriers, which wasn't much better. We were told cells get great service..another lie. Get used to empty promises if you rent here. 8) Speaking of lies..we were told our apartment was 'brand new', meaning never lived in. Upon moving in, we found rust stains in the bath tub, blackened food in the oven, scratches on the patio door obviously from someone's dog AND mail to our address in the previous renters name. Not just a few brochures..but tons of what looked like bills and personal mail. 9) Security..or the lack there of. The 'gated' community is missing an entire section of gate..so strangers are welcome. The gate is always undergoing some sort of maintainance and either doesn't open or is never closed. 10) The fans in the bathrooms are wired to the lights and are extremely loud. A few other reviewers said the fans sound like jet engines..I'd love to say that's an exaggeration but it really is true. 11) We receive several notices (at least once a month) that maintainance has to access our apartment for one reason or another. They have walked in without knocking while we were watching TV. It feels like there's absolutely no privacy. The maintainance team will never call or knock before barging into your home, which has almost got them tackled by my husband. It's scary when you're not expecting someone and people enter your home unannounced. 12) The clubhouse is unaccesible to residents. You can't have birthday parties or any sort of get together because there's only room of the employees offices, a tiny business center and a coffee maker. The gym is very tiny. There's an elliptical, 2 treadmills and a few dumbells. The picture on the website makes it look big because one wall is a huge mirror. To wrap things up..I'd give this place a 5 out of 10. For every good thing I can say about this place, there's 2 bad things to say to replace it..but it could be a lot worse (ie gangs, drugs, crime, etc). Visually, the complex is nice but management and service can make it seem ugly. Please be sure to read reviews before you consider moving here. Also make sure to reseach not only the apartments themselves, but the company managing them (which goes for any apartment complex). I said earlier Estates of Prosper is managed by Western Rim Property Services. You can look up all their complaints, lawsuits, etc. We came from Auberry at Twin Creeks located in Allen and our only complaint there was loud noises from the kids upstairs. Coming here makes me realize I really had it good at Auberry and I plan to move back as soon as my lease is up.