When the management changed, I was on the side of "this is horrible, and the new management sucks", but in the past few weeks there have been a lot of positive changes, and hopefully more positive changes will continue to occur.
I've looked at previous reviews, and have noticed that safety seems to be the key issue. While there are several buildings that have flood lights/landing lights out, the property is working to resolve the issues. In talking with the regional VP, they are planning to repaint the buildings and part of what is going into the repainting will be the replacement of the fixtures. Currently, they are testing several different types of landing lights/flood lights on various buildings to see what works the best. So, the lighting issue is being/will be resolved hopefully in the upcoming months as they renovate the outside of the buildings. *fingers crossed*
In terms of the crime that happens...let's face it, crime happens everywhere. Has the management team been as responsive as we all would've liked, nope, they haven't. However, I have noticed that since residents have expressed their concerns there have been increased patrols from both Prosper PD and the County. My guess is that management has been working with Prosper to help curb the issues that have been going on. If increased patrols means more safety, I'm all for it!
Another concern that I have seen posted is the aesthetics of the property. I agree, there is no reason in the world for trash to be piled up outside of the dumpsters nor is there any reason in the world for residents to be taking it upon themselves to clean up/stock the doggie bins. In the case of the dumpsters, I have watched residents dump their trash on the ground in front of the dumpster even after noticing that the dumpster was empty. You can't really fault the complex for residents being too lazy to take care of their own trash. However, I would think that management would get after the company that comes to empty the dumpsters to take care of the trash when the dumpsters are overflowing from the weekends or to take the trash bags that are lines up. To me, that's on the company and management should get after them to do their jobs. I do fault management/maintenance for not taking care of the doggie stations and hope that issue will get resolved sooner rather than later.
Final concern that I have seen is issues with the office staff. I will be the first to admit that the office staff has been lacking in how they treat their residents since the takeover happened. However, it's starting to change and the changes are noticeable. The past few times I have been in the office, the leasing agent has been the sweetest, most helpful person the office has had in terms of leasing agents. The property manager is no longer with the property, and she was a part of the problem in terms of how residents were treated. Hopefully, they'll get someone in that will turn the reputation of the property and staff around. The assistant manager, to me, is the biggest problem that the office has in terms of how she treats the residents. Be forewarned that she is very immature and likes the power that she has of being a manager. In the past, she has revealed confidential information about residents to other residents, revealed confidential information about police matters to other residents, and has demonstrated that she will not treat you properly. I believe in rehabbing problem employees, and hope that through training this employee can be rehabbed. If not, then I hope that upper management will realize that she's more of a liability than an asset and will make proper changes. The office could be better staffed in terms of having more people in during peak hours/days. Again, hopefully, the management team will realize this and will start monitoring trends in traffic/calls/emails and will staff accordingly.
Overall, the property still has a long way to go in terms of proving themselves to the residents, but they are starting that process and so far, it has been positive. I hope that the property will continue to change for the better and all of this negativity can be put in the past.
