Review History for anonymous
MAA Haven at Blanco
anonymous
Resident • 2009 - 2010
9/27/2010
To whom this may concern
I have been living here since they opened and this apartment has proved that they are not what they say they are.You call frequently to the office no one ever answers the phone. The leasing agents walk around and it's obvious that they have time enough to answer the phone. The head maintence named ---- is very rude and it feels like anytime that you need help with fixing a problem he does not know what to do and swears that the problem is not what we say it is. People walk around with dogs and don't pick up their dogs poop, it feels like your in some trashy apartments for what your paying. They're a bunch of kids screaming and yelling and it feels like they have no home training at all. I am tired of peoples voices late at night because the walls in this apartments are very thin. Also there are no parking spots unless you want to pay 100 dollars for an attached garage on top of the expensive rent that you already pay. You'll be surprised that I pay twice as much rent as some of my neighbors because they change the rent weekly.I will NOT sign another year lease because it's obvious that they're not worth what were paying for. If you have the time to look around for another apartment do that. DON"T COME TO LIVE HERE, DO YOURSELF A FAVOR.Manager
10/12/2010
MAA Haven at Blanco
I am sorry to hear that you do not feel you have had a positive experience at The Haven at Blanco. Your description of our amenities does not represent the quality of the community and I would like to apologize. I would also like to address each of your concerns below. My team and I are always in the office from 9:00 to 7:00 to assist residents and new guests. If a phone call cannot be answered due to us having a customer on the phone or in the office, we have a voice messaging system and check this regularly. While we may not all be in the office at one time, we do staff the community at all times and may be out on the community grounds making sure that everything is running smoothly as well as showing apartments to guests. Our maintenance staff is committed to providing our residents will excellent customer service. If you feel your requests are not being handled in a timely manner, please contact me or a member of my team via email, telephone or a visit to our office and we will ensure your issues are addressed. We pride ourselves in being a pet friendly community and provide our residents with ample pet waste stations and removal bags throughout the community. We ask our residents to pick up after their pets; however we also have groundskeepers that clean and maintain the grounds daily. After reading your post, I have held a meeting with our staff and asked them to be extra vigilant in keeping our grounds clean and free of pet waste. The Haven at Blanco was built with the appropriate insulation; unfortunately noise issues can be more prominent in apartment homes due to their nature. If the noise from your neighbors continues to be an issue please let me or my staff know. We will be happy to have a conversation on your behalf to help minimize the noise disturbance that they are creating. The Haven at Blanco does provide ample parking for its residents. If a resident would like a private garage there is an additional fee. The community was designed to provide every apartment home with parking space as required by local building code. I invite you to contact the Regional Manager if you feel that I have not addressed your concerns or answered your questions. The Regional Manager can be contacted at [email protected]. Please let me know if there is any way in which I can assist you in a more enjoyable living experience here at The Haven at Blanco.
Sarah Williams
Community Manager
[email protected]
www.havenblanco.com
210.451.8487
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