Review History for sbrik

As the community manager at The Have at Blanco, I would like to address the comments made in regards to the original review posted on 12/1/10. It is important to address the issues you presented. It is not the policy at The Haven at Blanco to excessively charge our residents unnecessary fees to create undue stress. We realize that situations occur that are out of our residents control and do our best to compromise and work with them to reach an agreeable solution. The Haven at Blanco complies with all contracted agreements. When a lease is signed the resident is responsible for the terms of the contract. If a resident does need to cancel their lease, they are liable for the lease terms that they agreed to in writing. In this situation the management at The Haven at Blanco did attempt to compromise and reduce the legally obligated charges to find a reasonable solution to meet the needs of the resident. It is correct that verbal contracts cannot be honored. Our lease contract states our representatives do not have the authority to waive, amend, or terminate the said lease contract unless in writing, without a written contract stating that the lease holder is released from their obligations we must enforce the contract. In regards to the BBB complaint, as long term members of the BBB, we monitor and respond to any complaint filed. In this case, the complaint and corresponding communications were addressed and responded to with the same position that we are taking in this public response. My team and I value our resident's and will work within reasonable terms to reach a solution that works for each resident if the situation should occur that their lease needs to be terminated. It is unfortunate that this situation has escalated; my management team and I did our best to find a solution by reducing the overall amount owed by the resident. Sincerely, S. Williams, Community Manager, [email protected], www.havenblanco.com (210)451-8487