Review History for anonymous

Let's get it straight....

After reading some of these comments, I am flabergasted! I was the first one to move into my building when the Haven opened almost 2 years ago. I recently had a major issue... but when I actually spent some time in the office (not calling, but actually taking the time to walk over and talk to the office staff) the problem was taken care of. And, it was not one-sided.... Sarah and Trisha were excellent in listening, understanding what was going on, and taking care of it. (It involved another resident... and they weren't just going to listen to me, they came over and realized that the problem wasn't something I was making up.) Things can not be taken care of with just the snap of your fingers. And, if you don't get an answer when you call, you must never go into the office. It is pretty much packed with tenants or prospects on a daily basis. I have lived in apartments for more than 10 years now, and this is the best place I've ever been. If maintenance needs to take care of something, you get a notice on your door. If there is an emergency and you call the after hours number, you ALWAYS get a return call. And, if they don't know what to do/how to fix something, they go the extra mile and call in a vendor. As for the office staff.... everyone is so great! I am really happy that Sarah came back. Trisha is awesome. And, Elizabeth is always so happy! If you have an issue with any of them... you must not be taking the time to get to know them. And yes, Anthony is missed! As for some of the comments on here: yes, there is dog poo all over the place. But that is not the job of the maintenance team to pick up. There is a dumpster and plenty of doogie stations that even provide bags. If you're a dog owner then you are responsible for your pet and what they do. PICK IT UP! As for the noise... if you aren't used to hearing the people above you (normal walking) or the kids playing... then I'm not sure you'd be happy anywhere. There aren't many complexes that have valet trash service, a gym, tanning bed, free coffee, etc. And... don't gripe about the valet service... atleast you're not having to walk to the dumpster. There have only been about 2 times where they didn't come... and it was because of bad weather. I just think that if you live in apartment community like the HAVEN and aren't happy, you must not be happy doing much else. It is a great place to call home... and I hope to stay here for another few years!