Echoing the previous persons review, the new management company could not have been a worse choice.
A day late on the rent? You'll receive a notice to vacate within a week taped to your door (despite the illegality of not going through proper eviction process)
Want to pay your bill? Well that'll be $0.95/month for an electronic statement or $4.95/month for a paper one (obviously you have to take one or the other... Does it really cost $5 for sheet of paper and some ink? or $1 a month to post it online? Maybe $12 is not a huge sum of money but since when was a bill something you got billed for?)
Dont have a pest problem, nor have you in 4 years you've lived in the apartment because you actually take care of your place? Well too bad, there's still a $5/month non-optional fee for pest control (a service that was provided for as part of the rent under the old management company)
Single, travel a lot, dont use much water and/or renting a larger apartment because you want to live in style? Well thats too bad too because you'll still help subsidize the other people who are wasteful with water/sewer (water/sewer used to be billed per unit per gallon usage, now its billed based on total community cost divided by square footage. A single person living in a 2 bedroom gets to subsidize the couple living in the 1 bedroom because the single-person's apartment is bigger so they MUST be using more water)
Want to pay by credit card? That'll be $19.95 for your troubles, another service that used to be free.
By check? You can mail it or drop it off during office hours but there's no more after-hours drop box or slot due to "theft" concerns.
Want stairwells and breeze-ways that are cleaned regularly? Not anymore. The old company used to come through once every 3-4 months. The new company took over in October 1 and they have yet to be cleaned and the last time they were cleaned was back in July/August so they're dirty and sometimes smelly depending on what people track up/down the stairs on their shoes.
Want to rent month-to-month at the end of your current lease? We dont care that your signed rent agreement says it will go up $100 for each month your not on a lease (i.e. 1st month = rent 100, 2nd month = rent 200, etc), we're going to dictate new terms that increase the rent by $300 for every month. Which I suppose if you're renting month-to-month beyond 5 months might be good but you need to stay month-to-month just to break even with what your lease says you'll pay for month-to-month. Dont know about the legality of this since your not technically in a lease anymore but the lease you sign does have provisions for month-to-month.
All in all, as the previous person said, they've increased and added fees associated with renting and most of the fee's are not subject to the lease agreement and thus can be changed/increased at anytime leaving the renter holding the bag for the increases.
Despicable business practice.
