Review History for anonymous

MAA Haven at Blanco


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anonymous

Resident 2016 - 2017

2/3/2017

Once I moved in the apartment it was filled with ants all over the carpet and the colony was underneath kitchen wall where bar stools go. The wall for some reason is not attached at all to the floor. If you walk outside there is dog poop everywhere and will smell on hot days. The thermostat does not work properly regardless of the maintenance coming and installing a new one. The shower door does not close properly making water leak onto the bathroom floor. The shower knob is not installed correctly making it go past the off and scorching hot water will come out. The toilet does not have good pressure as you have to hold the handle until all has gone down then you can release the handle. When asked if I could have new carpet installed I was told no. I let them know I would not mind paying for it and was still told no. Property manager CF and leasing manager TA are not approachable at all and will quickly dismiss your complaint and will talk to you as if you were not paying 1200/m. This is a lot of money to be spending on a place where you will not be treated with the least good customer service. If you are to drive a little bit further I am sure there are better communities where you are treated with respect. I do not recommend this community to anyone. I plan to move as soon as possible.
    Manager

    2/6/2017

    MAA Haven at Blanco
    Thank you for alerting us to these issues. The team here at The Haven at Blanco continually aims to offer our residents with the highest level of service and hospitality, and we apologize for the bad experience you have dealt with. We hope you do not judge our community by this experience, and would love to hear from you in the leasing office or by phone at 866-620-1130. Thanks again for your feedback.

    Review 328 out of 557

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