We appreciate your feedback regarding our maintenance team. Please accept our sincerest apologies if there were any lapses in communication about your maintenance requests. We know how frustrating it can be to feel as though you aren't being heard, and we encourage you to call our office at 866-620-1130 to speak with a member of our team about any work orders you might have. We are here to help!

Communication from maintenance staff would be appreciated. What seemed to be very user friendly has eliminated the ability to communicate with maintenance directly. Need more communication from maintenance team

San-Antonio-TX-MSA

Overall, I really enjoy it here. Aside from one crazy neighbor that was finally removed, I haven't had a whole lot of issues. As a single mom raising a young child being in a safe community is important to me. I feel like some things have been more worn own in the last couple of years like the obstacle course used to look much nicer now it's really rundown and has bee hives on a lot of the equipment. But I've never felt unsafe here so that outweighs any of the other issues

This community meet my expectations, good place to live with my family, safe, clean, nice pool are, gym so nice I really love coming back from work and rest home sweet home. Friendly neighbors. Friendly and great service from all the staff.

This has been by far my worst apartment (out of 7). My upstairs neighbors are constantly banging around and yelling late into the night and despite multiple complaints with recordings management did nothing except offer me a new apartment at a higher price with a new longer lease. My upstairs neighbors are so bad, they knocked down a light fixture from banging around on their floor/my ceiling. The office didn't even respond to that incident. After moving in, I noticed my apartment was disgusting. There was rust and mold in the shower along the caulking and door/door seal, food down the wall between the fridge and cabinets, and gunk built up in the corners of the bathroom and kitchen. In true apartment fashion, it looked as if they tried to paint over most problems. The office did send someone out to clean the apartment, but they didn't address the problem areas. Instead they vacuumed and organized my apartment. Since moving in, my bathroom sink has had to be fixed due to it making a very loud vibrating noise, the dishwasher has to be replaced for not draining properly, the A/C unit flooded, the ice maker flooded the fridge ruining food and personal (temporary) flooring I had put it, and my sink flooded the cabinet underneath, again, ruining personal items. After the fridge incident, the office told me that they would not be reimbursing me for damages and that I would have to make a claim on my renters insurance.
Maintenance is usually pretty timely in their response to requests. Although my experience in that may be skewed due to the nature of the request being to fix items that are flooding. 
Last thing is that it can be difficult to find a decent parking spot if you get home after 7pm. 

It may just be my unit that has a ton of problems, but honestly, these apartments are long overdue for an update.

Haven is like home ! Comfortable , great staff, accommodating & beautiful! Neighbors are friendly. There are always events happening . The pool is always clean and maintained . I cannot praise Haven enough !

Lived here for 4 years sure had great experiences Amazing  team at Haven, especially Ms Jeniffer! if something breaks love   how efficient they get the problems resolved quickly, location pretty convenient to go anywhere, Great pool and Gym

At the beginning it was hard but now we are adjusting it's been a nice change even tho there can be improvement for the little things that we don't like but had to live with for the time being. We do like the environment they take care of the complex it's well kept. The pool is my favorite and the resident events they have also. The staff is very nice and professional very welcoming. They have 3 bedrooms which we love cause it took us time to find a reasonable place and we found it so overall we are happy.

Review History for Verified Resident 515330

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