Review History for Smoreno0704

Ventana Apartment Homes


Updated Review

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Smoreno0704

Resident 2017 - 2018

3/27/2018

The staff here is amazing, they are so nice. The maintenance staff, do get things done. My only issue here is the noise and Roaches. My wife works 16 hour shifts and comes home to sleep, with loud noise coming from our upstairs neighbors. Their dogs are left on the patio and are constantly barking. There are usually loud stomps and when I complain nothing about this issue gets done. When I first moved in I never saw any Roaches, weeks later I noticed roaches. I've constantly asked for pest control, and it just seems to get worst and worst. I clean 2 times a day if not more... and it's like the more I clean the more the roaches show up. Just last night I woke up to take medicine, and I turned on my kitchen light... there were little roaches all over my kitchen floor and big roaches on my counter. I pay almost 1,000 a month for a 1 bedroom, and I always pay on time. I'm constantly having to throw away food and buy more food just because of the roach problem. They appear to be in my refrigerator, and when I pour myself cereal it's in there as well. I'm so tired of having to waste money on buying out, just because I don't even want to cook in my kitchen. This Roach problem just seems to get worst and worst!!! The only thing that has been done about this is PEST CONTROL! Which seem like they do nothing, but make the problem even WORST! I can't wait until my lease is up so I can move out!!!!
    Manager

    5/8/2018

    Ventana Apartment Homes
    Thank you for taking the share your review! We appreciate all feedback from our residents, and are constantly striving to make everyone's living experience better. In regards to pests: we try to remain as proactive as possible by providing monthly pest control throughout our community. If the monthly treatments are not working, we may need reevaluate the services provided by our vendor in your apartment. We have been in touch with pest control, and have scheduled a walk with a member of their management team to ensure they are providing adequate services to your building. Please call the office at your earliest convenience, so we may further discuss the matter. Thank you and have a great day!
    1 Previous Review

    Previous Review

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    Resident 447943

    Verified Resident 2017 - 2018

    2/1/2018

    Great Place To Live! I have been here for 5 months already, and I never really have any issues. When I do have minor issues, Maintenance is always there the same day! The staff is so nice, I have only met the leasing agents, and they are as sweet as can be! The Maintenance staff always is friendly when I see them out on property. It is very quite and well maintained.
      Manager

      2/1/2018

      Ventana Apartment Homes
      Thank you for taking the time to share your review! We are so glad you love living here. Don't forget about our referral program and earn free rent! Thank you for choosing Ventana as your home.

      Review 220 out of 377

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      Ventana Apartment Homes

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