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Resident 2016 - 2018

7/7/2018

We dont have 0 star option hence gave 1 star. I lived here for almost 2 years and believe me, it's not worth at all. These OLD apartments are highly over priced for what you get. The price should really be $600 - $800 for a one bedroom, not ~$1000 - $1,200 for 1 Bedroom (675 Sq. ft). You can find something of much better quality for the same price in that same area. Reasons I will not recommend Ventana to anyone 1. They charged 557 dollars for Gas stove. They think after staying for 2 years, Gas stove will stay as if it was on day1. Horrible. I was new to states and they asked heavy deposit initially. I think management don't want to return deposit and they charged for Gas stove. Management has DOES NOT care attitude. They genuinely do not care about you once you leave. This is after we have paid heavy rent and with month on month extension @1350 for last month. 2. Parking is worst here. I always struggled to get parking for my car after 6pm. If you go out even for 10-15 minutes, you must park outside in Future residents parking (Even though you are current resident) 3. Water and electricity turns off whenever without notice 4. Don't believe on Management words, take everything in written from them. When we moved in we paid a deposit for a gate remote. We wrote a check and were assured it would be refunded 50% when we moved out. On final settlement, they just simple denied and said it was Fee and not deposit. They'll make promises and won't keep their word. 5. You must pay for valet trash and they don't pick up every day. 6. The A/C units makes lot of noise. We never had any issues with maintenance. DON'T WASTE YOUR TIME AND YOUR MONEY and Look elsewhere!
    Manager

    7/11/2018

    Ventana Apartment Homes
    Thank you for taking the time to share your review. We are sorry to hear you are so unhappy with your experience at Ventana. Your deposit was used towards your last month's rent and damages to your appliances. Unfortunately, we were unable to repair the damages to your glass stove top, therefore it needed to be replaced. Charges were applied to damages beyond normal wear and tear. We appreciate all feedback, allowing us the opportunity to improve our services to our customers. Best of luck in your future endeavors.

    Review 206 out of 376

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    Ventana Apartment Homes

    October 2024

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