Review History for Verified Resident 888369

Ventana Apartment Homes

Updated Review

Resident 888369

Verified Resident • 2021

11/5/2021

This property is overpriced. The upgrades are poorly done. The "SMART" upgrades aren't anything special. The smart thermostat isn't anything great when the hvac unit is decades old. Thesmart plug is a joke, there was supposed to be an upgraded gate, but that hasn't happened.

Manager

11/6/2021

Ventana Apartment Homes

Thank you for taking the time to share your review! We strive to create the best living experience for all our residents. We're so sorry to hear this hasn't been case recently. Please reach out to our leasing office as soon as you have a chance. We would love to speak with you and work to resolve this issue as quickly as possible!

1 Previous Review

Previous Review

Resident 888369

Verified Resident • 2021

3/31/2021

The overall community is nice. There are issues that need to be addressed. The walk through gate at the second gate appears to be continually broken. I have notified the front office and was advised that it had been fixed but when I tried the gate, it was broken again. There are two gates and only the first gate has a keypad for entrance. There are no remotes available and there is a fee to have one.

Manager

3/31/2021

Ventana Apartment Homes

Thank you for taking the time to share your review! We appreciate you notifying the office about the pedestrian gates. We have created a work order with Gate Services and hope they will be out soon to service both of them. We are in the process of changing over our gate system, and will have new remotes available once the transition has been made. If there is anything else we can help you with please reach out! We are always happy to help! Have a great week!

Review History for Verified Resident 888369

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