Review History for Verified Resident 919346

Ventana Apartment Homes


Updated Review

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Resident 919346

Verified Resident 2020 - 2022

7/12/2022

In the last 2 years, things have gone from bad, to rough, to worse. It's almost like the lack of caring doesn't even register to the staff here regarding maintenance and care of the facility. It was a wonderful place to live in the beginning, but it seems after the winter storm of 2021, things just got worse and worse.
    Manager

    7/13/2022

    Ventana Apartment Homes
    Hello! Thank you for taking the time to share your review. We appreciate all feedback. Especially, since it creates room for growth and improvement. We'd love to speak with you about your concerns and have an opportunity to address them. Please give us a call at your earliest convenience!
    2 Previous Reviews

    Previous Review

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    Resident 919346

    Verified Resident 2020 - 2021

    10/8/2021

    Moving in was probably one of the most difficult experiences I've ever had. I've had jobs at highly sensitive positions in law enforcement that were easier to get through than the application for this apartment. Everything was fine until the freeze of February 2021, and now we have constant maintenance issues, some of which haven't been fixed or become worse. I'm starting to regret ever moving here. I can't wait until the lease is over and I can move out and go somewhere else, preferably where maintenance staff is semi competent and the office staff actually cares for their residents.
      Manager

      10/9/2021

      Ventana Apartment Homes
      Thank you for taking the time to share your review!! We are always looking for ways to improve your living experience. Please ve sure to call the office and we will be sure to address your concerns. Have a great day!

      Previous Review

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      Resident 919346

      Verified Resident 2020 - 2021

      6/21/2021

      In the beginning, everything was fine. But after a time, cracks started to show, problems grew, and despite several times of asking it to be resolved, management seems to not care to do it. All they seem to care is they get the rent money come the 1st of the month. I expected more from a place that likes to call itself luxury apartments.
        Manager

        6/23/2021

        Ventana Apartment Homes
        Thank you for taking the time to share your review! We strive to create the best living experience for all our residents. We're so sorry to hear this hasn't been case recently. Please reach out to our leasing office as soon as you have a chance. We would love to speak with you and work to resolve this issue as quickly as possible.

        Review 67 out of 374

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        Ventana Apartment Homes

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